Casino Alarm Management and Call Center Solutions
Provide a superior guest experience Where the Machines are always in play
You are in the business to provide the ultimate guest experience. Your business thrives when guests are taken care of and situations requiring attention are handled quickly and subtly.
Top hospitality organizations don't settle for outdated methods when managing and communicating with guests. Instead, they deploy state-of-the-art guest communications and alarm management solutions to help improve guest service.
Your staff must be mobile at all times to meet guest requests. Amcom Software helps deliver customer-centered information to your staff so they can react quickly and effectively.
Amcom Software is the leader in the field with:
- Automated alarm, service, and security notifications that enable staff to handle events quickly
- Emergency management solutions that protect guests and staff
- Unparalleled experience integrating with property management systems (PMS)
- Advanced customer-facing solutions, like capabilities for guest messaging and wake-up
- Decades of experience in centralizing call center operations
Keep Your Casino or Club customers satisfied and at the Tables with the right technology
In a highly competitive industry, a delay in play not only reduces income to a casino, but it also decreases customer satisfaction. You know that a satisfied customer is more likely to have longer stays and be a loyal, repeat customer.
Wireless messaging systems integrate with slot machines to keep things working seamlessly behind the scenes. When a player requires some form of service, such as a payment or a drink, they simply press a button next to the slot machine and a staff member is notified of their request via a vibrating pager. The pager then displays the service required and the location of the call.
Additionally, Amcom communication solutions can be integrated with the slot machine itself to provide instant notification of maintenance alerts, hopper jams, and jackpot payment requests.
Maintain a high level of security
Security is also an important factor when managing your casino. One incident can cost the casino thousands of dollars. Fortunately, with today’s technology, you can minimize risk by quickly managing security issues without alarming your customers.
Your staff can send a security alarm should they notice a customer counting cards, for instance. This alarm can inform cameras above the table to initiate to a particular chair, or it might alert security to watch a particular patron.
You can also provide a high level of safety to guests through enhanced 911 (E911). In cases where a guest dials 911 from a multi-building or multi-floor property, the local 911 answering point will receive the caller's exact location down to the building, floor, and room.
Amcom Solutions Include:
Contact Center Solutions
Smartphone and Tablet Messaging
Enhanced 911 Solutions
Mass Notification and Incident Communications
Mobile Event Notification Middleware
Paging & Paging Infrastructure
Amcom Casino Brochures:
Amcom Executive Overview for Hospitality Brochure
XpressDesk Operator Console Brochure
Mobile Connect for BlackBerry Smartphones Brochure
Amcom Casino Customer Success:
Learn how Foxwoods Resort Casino uses its enhanced 911 solution to improve safety and ensure a professional response to emergency situations—for the sake of their guests and everyone in their organization.
Discover how Amcom provides a strong communications backbone at the Sands Casino Resort Bethlehem and a large, Macau-based casino.
