Hospital Communication Software by Amcom Software

Your crucial role in patient care starts with Communication

When a code blue occurs, hospital teams expect the right people to be notified immediately and to respond to the emergency. If a patient needs immediate medical attention, he or she expects the caregiver to respond quickly. When a patient’s family member contacts your hospital call center, the caller expects to be transferred to the correct room in a matter of seconds. When physicians are waiting on crucial patient results from pathology, they expect to be contacted on their preferred device accurately and efficiently. And when an operator needs to reach a staff member at home, he or she expects the on-call scheduling information to be accurate.

Our Healthcare Connectivity Assessment tool examines your hospital's connectivity and suggests steps you can take to become better connected.

These basic expectations underscore how excellent communications within your hospital contact center and beyond are at the core of every good, responsible organization. Successful hospitals must respond to patients, physicians, nurses, and other staff members quickly and accurately. Think about the role of technology in this environment. A communication system that gets the right information to the right person at the right time can lead to improved patient safety, increased satisfaction, better efficiencies, or even mean the difference between life and death.

Amcom represents the communication backbone in the hospital—the central foundation that all applications and resources access for reliable, consistent communication information. To be the main system of truth, Amcom connects with PBXs, nurse call systems, clinical systems, and human resource systems and delivers the information to the right people on their device of choice. This even includes smartphones and tablets alongside pagers, Wi-Fi phones and other common devices. Learn more about smartphone and tablet messaging.

View the "Mobility in Healthcare" blog written by
Amcom Software CEO, Chris Heim.

Learn how leading healthcare organizations are using Amcom Software to improve patient safety and manage costs:

Atlantic Health Systems (Operator console, speech recognition, Web-based directory solutions)
Banner Health System (Operator console and Web directory solutions)
Catholic Health (Operator console solution)
Duke University Health System (Operator console and Web-based directory solutions)
Coffs Harbour Hospital (Wireless messaging middleware/alarms integration)
East Texas Medical Center (Operator console solution)
Emory University and Banner Health (Operator console/consolidate call centers)
Goshen General Hospital (Emergency notification solution/reduce door-to-balloon time)
Gundersen Lutheran Health System (Emergency notification solution)
Gundersen Lutheran Health System (Web-based directory solution)
Hunterdon Medical Center (On-demand call recording solution)
Lahey Clinic (Speech recognition solution)
MASCO Services (Operator console solution)
Orlando Regional Healthcare (Operator console and Web-based directory solutions)
Peninsula Regional Health System (Operator console and Web-based directory solutions)
SwedishAmerican Health System (Speech recognition)