Communications Software for the department of veterans affairs

Providing high levels of patient care and safety for veterans and their families is critical throughout the nation’s network of VA hospitals and the Veterans Integrated Service Networks (VISNs). Your ability to keep mission-critical communication processes running efficiently while maintaining tight security requires proven, field-tested technology.

Improving Efficiency at the Hospital Level

For many VA hospitals, fully staffed call centers are often unable to handle the volume of phone calls during peak periods. Additionally, they have implemented call center technologies which aren’t integrated, such as group paging, directory services, and on-call schedules. Disparate systems typically strain operators’ bandwidth further, resulting in long call times and inconsistent methods of tracking on-call schedules. Amcom offers a multi-function centralized database and applications that operators can access through a single screen, accelerating response times and improving caller satisfaction. In fact, more than 15 VA hospitals have been relying on Amcom solutions for many years to ensure patient safety, satisfaction, and productivity.

Benefit from Amcom’s JITC Certification

Amcom solutions have passed the rigorous JITC certification process, ensuring unmatched reliability and security capabilities. You can rest assured that information passing through the system will not be compromised.

Centralize Your Hospital’s Communications

One of the major trends in modern healthcare communications is consolidation of contact centers, with one location handling the call answering for multiple regional facilities within the hospital family. Amcom Software has enabled numerous VA hospitals to consolidate their call answering by providing the platform and experience that results in major cost savings, improved efficiency, and reduced staffing requirements.

Providing Career Options for the Visually Impaired

Amcom ensures that visually impaired or legally blind operators are able to use our software to provide outstanding service to their inbound callers. We will work with your facility to optimize the workflow of your operators and provide additional training options to help your staff achieve success. Additionally, contact us to learn more about our Section 508 compliance.

Amcom Solutions Include:

Contact Center Solutions (including operator consoles and on-call scheduling)
Device Consolidation and Smartphone Messaging (Pager Replacement)
Enhanced 911 Solutions
911 Call Center Solutions
Mass Notification and Incident Communications
Mobile Event Notification Middleware
Paging & Paging Infrastructure

Contact Government Relations to find out how Amcom Software can help streamline your communications.