Hotels & Resorts Guest Service and Safety Software

Provide a superior guest experience before your competition does

Number of operator FTEs

Maximum operators per shift

Calls per month to switchboard

You are in the business to provide the ultimate guest experience. Your business thrives when your staff makes personal contact with each customer and appears to do it with ease.

Top hospitality organizations don't settle for outdated methods when managing and communicating with guests. Instead, they deploy state-of-the-art communication and alarm management solutions to help improve guest service. Bellmen, engineers, housekeepers and security personnel perform the majority of their guest-facing services in the hallways and rooms of the facility—away from desks, landline phones and PCs. Your staff must be mobile at all times to meet guest requests whenever and wherever they occur, using communication devices such as smartphones, pagers, cell phones, and others. In addition, your call center operators need access to extensive guest and staff information to provide premium services, including dining menus, wake-up, or weather forecasts at a moment's notice.

Amcom Software is the leader in the field with:

• Unparalleled experience integrating with property management systems (PMS)
• Advanced customer-facing solutions, like capabilities for guest messaging and wake-up
• Decades of experience in centralizing call center operations
• Emergency management solutions that protect guests and staff

Amcom Software helps deliver customer-centered information to your staff so they can react quickly and effectively to guest requests. Amcom also provides solutions for reducing noise pollution in the guest environment, particularly by minimizing or eliminating the use of chaotic two-way radios, creating a quieter and more comfortable experience for guests during their stay. The alarm management solutions deploy immediate emergency notifications to designated staff to ensure the safety of your guests and your facility.

Learn how Amcom hotel & resort customers are achieving success:

ACCOR Group Hotels (Mobile event notification)
Caesars Palace (Operator console)
Foxwoods Resort Casino (E911)
The Peninsula Hotels (Mobile event notification)
Planet Hollywood Resort and Casino (Operator console and Web-based directory solutions)
theWIT Hotel (E911)

Amcom Solutions Include:

Contact Center Solutions (including operator consoles and Web-based directories)
Smartphone and Tablet Messaging
Enhanced 911 Solutions
911 Call Center Solutions
Mass Notification and Incident Communications
Mobile Event Notification Middleware
Paging & Paging Infrastructure

Amcom Hotel Brochures:

Amcom Executive Overview for Hospitality Brochure
XpressDesk Operator Console Brochure
Mobile Connect for BlackBerry Smartphones Brochure

To find out how to gain a competitive advantage, Contact Sales before the competition does.