Amcom Software Helps Adams County, Indiana Aid Emergency Callers With Next-Generation 911 IP Technology
- Amcom 911 call center technology runs on an IP network to speed and simplify the process of locating callers in time-critical situations
- Use of Amcom's next-generation 911 technology (NG911) creates a foundation for incorporating new trends in the way people use mobile devices to
make contact
MINNEAPOLIS, MN – January 12, 2010 – Amcom Software, Inc., today announced that Adams County, Indiana is successfully fielding 3,500 monthly calls with the Amcom 911 call center solution. Running the Amcom system on an underlying next-generation 911 (NG911) IP network now enables Adams County to shave precious seconds off the connection time for each call, speeding response times.
The team at Adams County incorporated an internet protocol (IP)-based network not only to handle 911 calls from wireless and IP phones, but also to accept calls from landlines. This forward-looking infrastructure effectively prepares them to handle anticipated changes in the way people contact 911, including the use of 911 text messages and videos.
"The combined Amcom 911 call center system and underlying IP network has taken the inefficiency out of the process for managing and responding to 911 calls," said Patrick Norton, IT Manager, Adams County, Indiana. "We're now able to provide faster assistance to each caller while positioning our center to incorporate functionality such as accepting text and video messages down the road."
"With the advances in IP and wireless technology taking place, there is a seismic shift happening in the way 911 calls need to be handled," said Chris Heim, CEO, Amcom Software. "The technology behind the scenes has to exchange information quickly to allow for fast response to the caller's exact location. Adams County is clearly ahead of the game in its combination of our solution with an IP network."
About Amcom Software
Amcom Software provides technology solutions for organizations that depend on speed, accuracy, and productivity to manage mission-critical, day-to-day, emergency and event-driven communications. Amcom Software's advanced solutions for contact center communications, emergency management, integrated alarm management, and paging infrastructure are used by thousands of leading organizations in hospitality, healthcare, education, business, and government. Amcom's recent acquisitions of Commtech Wireless and SDC Solutions, along with the additions of Xtend Communications and Telident E911 solutions, further solidify the company's market leadership. For more information, call 800.852.8935 or go to www.amcomsoftware.com.
Media Inquiries:
Ron Wenaas
rwenaas@amcomsoft.com
+1 (612) 418-7077
