Large Macau-Based Casino Keeps Operations Running Smoothly With Amcom Software
- Mobile event notification software detects machine downtime and alerts staff immediately by linking alerts from gaming machines to staff's mobile devices
- Improvements include higher machine uptime, better handling of VIP needs, and an enhanced guest experience
MINNEAPOLIS, MN – May 4, 2010 – Amcom Software, Inc., today announced that a large casino in Macau has improved its ability to automatically communicate key events to staff on their mobile devices. This is possible with middleware that connects to gaming machines and sends their alerts to staff's mobile phones. With faster problem resolution, higher machine uptime, enhanced attention for VIP guests, and more efficient jackpot payouts, the casino's guest experience has improved.
Every event on each slot machine is recorded with a special code which goes through the Amcom Software Commtech Messenger system. This is where it's filtered and sent on to the right person via mobile phone, with a text message that includes the nature of the alert and the location. The system can detect if someone is already on a service call and escalate it to another available staff member, which saves a lot of time and results in better service.
The casino dealers can also send a service alert through the system using a touch screen panel at each table. Repair technicians can respond quickly to the problem without a separate trip to the table just to determine the nature of the issue. With more than 400 tables to keep in operation, this added efficiency generates big savings in a very short time.
"We are pleased that our Commtech Messenger solution fits so well into this high-profile casino's well-run operations," said Chris Heim, Amcom Software CEO. "We work hard to ensure that we can integrate and manage a vast array of mobile communications technologies. This is one more example of the success of those efforts and key to our momentum in the hospitality and gaming industry."
About Amcom Software
Amcom Software connects people to each other and to the data they need. This helps organizations that depend on speed, accuracy, and productivity save lives, improve efficiency, and enhance effectiveness. Amcom Software's unified communications technologies include solutions for contact centers, emergency management, mobile event notification, and messaging. The company's products are used by leading organizations in healthcare, hospitality, education, business, and government. By continually developing its industry-leading technologies, Amcom Software has rapidly grown and solidified its market leadership. For more information, call 800.852.8935 or go to www.amcomsoftware.com.
Media Inquiries:
Ron Wenaas
rwenaas@amcomsoft.com
+1 (612) 418-7077
