Ozcare Improves Care for Residents With Amcom Software Mobile Event Notification
- Middleware integrates with nurse call system and fire panel to send notifications and alerts directly to mobile staff on wireless phones
- Systems have been installed at five of the 10 Ozcare aged care facilities
PERTH, Western Australia – May 6, 2010 – Amcom Software, Inc., today announced that Ozcare, a leading non-profit health and community services provider in Queensland, has installed the Amcom Fusion mobile event notification software to improve response times to patient requests and safety concerns. This middleware send alerts from the nurse call system and fire panel directly to the right staff member carrying a wireless phone. Ozcare currently has 10 residential aged care facilities with more than 1,200 residents. To date, Ozcare has installed five Fusion systems, with plans to implement five more into the remaining aged care facilities to finalise the project.
For the first time Ozcare can take nurse call requests and send full text messages to wireless phones within seconds. They have improved response times, confident that every message is permanently archived in the system with date and time stamps. This enables staff to track who has sent, received, and responded to no¬tifications, and within what timeframe. Ozcare has also improved management metrics thanks to the system's robust reporting capabilities. These help them comply with strict legislation relating to aged care facilities.
"We now have a fantastic system we can rely on for critical communications," said Daniel Cruse, Manager of Information Technology, Ozcare. "The Amcom solution has fulfilled all our requirements: it's stable, flexible, and easy to maintain. We have also received excellent support from the local team. We are now better able to provide the level of safety and responsiveness we want for our residents and patients."
"We have been very pleased to work with Ozcare in support of their initiatives to better connect staff and residents," said John Jordan, General Manager - Asia Pacific, Amcom Software. "Their project of standardising all 10 Ozcare facilities on the Fusion system will ensure efficiency and effective response for both their staff of caregivers and IT professionals."
About Ozcare
Ozcare is a not-for-profit organisation employing more than 2,500 staff and providing a diverse range of health and human services, including aged care, community care, community health, and community support. The services provided are available to all members of the Queensland community. Each week, Ozcare provides the homeless with over 8,000 meals and in addition to their 10 aged care facilities, Ozcare also delivers services to more than 12,000 aged and disabled individuals living in their homes in the community. For more information, visit www.ozcare.org.au.
About Amcom Software
Amcom Software connects people to each other and to the data they need. This helps organisations that depend on speed, accuracy, and productivity save lives, improve efficiency, and enhance effectiveness. Amcom Software's unified communications technologies include solutions for contact centers, emergency management, mobile event notification, and messaging. The company's products are used by leading organisations in healthcare, hospitality, education, business, and government. By continually developing its industry-leading technologies, Amcom Software has rapidly grown and solidified its market leadership. Visit Amcom Software in Asia-Pacific online at www.amcomsoftware.com.au.
Media Inquiries:
Ron Wenaas
rwenaas@amcomsoft.com
+1 (612) 418-7077
