The Peninsula Hotels Gives Guests a Five-Star Experience With Amcom Software
- Amcom Commtech Messenger alerts hotel management and staff of important guest information and requests
- Software allows hotel properties to become more efficient in their communications and associated activities, increasing guest satisfaction
PERTH, Western Australia – May 10, 2010 – Amcom Software, Inc., today announced that The Peninsula Hotels have improved staff's ability to provide premium guest services with the real-time communications capabilities of Amcom Commtech Messenger. This mobile event management middleware gives The Peninsula Hotels the ability to integrate alert systems and guest information with mobile staff's wireless communication devices. Workflow alerts are now sent to the appropriate staff member automatically. The result is that crucial minutes have been shaved off response times, guest demands are met more quickly, the hotel runs more efficiently, and guest satisfaction rates continue to soar. The software is in place at The Peninsula Hotels' Bangkok, Hong Kong, Manila, and Beijing locations.
Commtech Messenger integrates with The Peninsula Hotels' property management system (PMS), where all guest information is stored. This includes data such as check-in and check-out times and do-not-disturb requests. For instance, when a guest checks out, Commtech Messenger makes sure the right housekeeping staff are automatically made aware—via pages or SMS messages to cell phones—so the room can be cleaned quickly.
Managers use the solution to be alerted of a VIP guest's arrival or when emergencies occur. At the flagship Hong Kong location, Commtech Messenger has enabled the hotel to provide a "valet" service button in each room so staff are immediately alerted on the appropriate device when a request has been made.
"We always seek new ways to leverage cutting-edge technology to improve the guest experience," said Desmond Wong, Operational Systems Manager - HSH Information Technology Manager, The Peninsula Hotels. "With Commtech Messenger, guests aren't the only ones benefiting from our improved communications. Managers can turn rooms faster and direct cleaning staff more precisely. We've seen real productivity gains."
"As we've seen in numerous well-regarded hospitality properties worldwide, Commtech Messenger provides a strong foundation for improved staff communications and guest relations," said John Jordan, General Manager – Asia Pacific, Amcom Software. "We're thrilled to assist The Peninsula Hotels with their mission to continually enhance the level of service they provide their clientele."
About The Peninsula Hotels
The Peninsula Hotels have set the standard for luxurious comfort and impeccable service in the hospitality industry. In addition to the four hotel locations noted above, they offer five-star hotel services in Shanghai, Tokyo, New York, Chicago, and Beverly Hills, with an additional hotel opening in Paris in 2012. All hotel locations are beautifully designed and have unique architectural structures and features. The Peninsula Hotels strive to provide guests with personalized service that is unmatched in their industry. For more information, visit www.peninsula.com.
About Amcom Software
Amcom Software connects people to each other and to the data they need. This helps organizations that depend on speed, accuracy, and productivity save lives, improve efficiency, and enhance effectiveness. Amcom Software's unified communications technologies include solutions for contact centers, emergency management, mobile event notification, and messaging. The company's products are used by leading organisations in healthcare, hospitality, education, business, and government. By continually developing its industry-leading technologies, Amcom Software has rapidly grown and solidified its market leadership. Visit Amcom Software in Asia-Pacific online at www.amcomsoftware.com.au.
Media Inquiries:
Ron Wenaas
rwenaas@amcomsoft.com
+1 (612) 418-7077
