Amcom Software Releases Enhanced Smart Console Call Center Solution

• New interface speeds communication through intuitive design and functionality
• Combining customer feedback, new technologies, and industry trends enables Amcom to strengthen the way operators, administrators, and IT teams manage the complexities of call center operations and communications

MINNEAPOLIS, MN – April 16 2009 – Amcom Software, Inc., today announced the release of its enhanced Smart Console call center software. Hundreds of organizations across the healthcare, higher education, hospitality, government, and corporate sectors use Amcom's operator console software to simplify the way they handle mission-critical communications and reduce both costs and operator fatigue. The new version of the company's Smart Console software makes this possible through fast directory searches, paging and messaging, as well as capabilities such as automatic displays of incoming calls, single-button call transfers, conferencing, speed dialing, and other telephony functions.

Highlights in the Latest Version

• New user interface: Operators can improve speed of communication with a fresh user interface, enhanced to improve both look and feel and ease of use.
• Enhanced operator efficiency and communication tools: Operators can use new and improved features for managing exception scheduling, editing phone numbers more quickly, and performing on-call scheduling right from the console. New global search capabilities also allow operators to find individuals in the directory even faster with advanced search options. Team chat capabilities keep operators connected with the ability to share useful information quickly.
• Expanded platform capability and support: IT teams can now leverage advanced integration with new telephony devices from leading providers as well as the ability to run Smart Console on the Microsoft Windows Vista operating system. They're also able to maintain communications in the event of a network outage by utilizing a local copy of Smart Console.
• Time-saving administration and improved configuration: System administrators can benefit from smart client technology that allows software updates to be tested on a single PC and then automatically distributed to all operator PCs. This ensures that all operators are using the latest software without administrators needing to update each workstation individually. They can also maintain standardized communications with configurable message templates and tailor the application as needed to meet operational requirements.

Amcom continues to invest in new capabilities for its solution offering by leveraging direct customer input in concert with evolving industry trends and new communication technologies. "Organizations that rely on our call center software every day as well as those considering this type of solution will see tremendous benefit in the ease of use and solid functionality this latest version provides," said Chris Heim, CEO, Amcom Software. "I'm extremely pleased at how our development team was able to incorporate customer feedback into their process and truly appreciate the time our customers took to provide their candid input."

About Amcom Software

Amcom Software provides technology solutions for organizations that depend on speed, accuracy, and productivity to manage mission-critical, day-to-day, emergency and event-driven communications. Amcom Software's advanced solutions for call center communications, emergency management, wireless messaging middleware, and paging infrastructure are used by thousands of leading organizations in hospitality, healthcare, education, business, and government. Amcom's recent acquisitions of Commtech Wireless and SDC Solutions, along with the additions of Xtend Communications and Telident E911 solutions, further solidify the company's market leadership. For more information, call 800.852.8935 or go to www.amcomsoftware.com.

Amcom is a trademark of Amcom Software, Inc. Other names and trademarks may be the property of their respective owners.

Media Inquiries: Ron Wenaas
rwenaas@amcomsoft.com
+1 (612) 418-7077