theWit Hotel Offers Guests Peace of Mind
with Amcom Software's Enhanced 911 and NEC UNIVERGE Communications
- E911 for theWit provides guest's floor and room number to the 911 call center to provide detailed caller location information
- theWit Hotel staff are notified when guests call 911 from NEC IP phones, preparing them to aid emergency personnel arriving on the scene
IRVING, TX and MINNEAPOLIS, MN – June 10, 2010 – NEC Corporation of America (NEC) and Amcom Software, Inc., today announced that theWit Hotel relies on Amcom's enhanced 911 (E911) solution to help direct emergency response to 911 calls. The Chicago hotel uses the Amcom solution in tandem with its NEC UNIVERGE SV8500 IP communications server to provide a 911 caller's location, including the floor and room number, to the local 911 call center. First responders can find and assist callers from any of the 1,000 phones at theWit without trying to guess the caller's whereabouts. Location information is critical as the hotel spans 298 rooms and 29 floors, including three restaurants, two bars, and meeting space.
Even before the property's opening in May 2009, theWit's management team knew they needed to offer guests and staff members peace of mind through attention to safety. NEC, which provided the hotel's IP communications, guest room and business IP phones, integration and managed network services, surveyed theWit's emergency communications requirements and recommended the hotel consider Amcom Software's enhanced 911, one of the industry's premier solutions. NEC installed and tested the E911 solution before the grand opening of the hotel.
"theWit strives to provide superior guest amenities, and Amcom's E911 integrated with NEC's communication solution is an important element of the environment we provide for our guests and staff," said Darrin Pinkham, Chief Technology Officer for theWit Hotel. "We've had emergency situations such as heart attacks where we've speeded response by having E911 and the caller's precise location. Not only do our guests benefit from having this capability, but our staff also feels more secure knowing the right people are being notified properly of an event."
When a 911 call is made from the hotel to the local 911 call center, certain onsite hotel staff also receive notification via a computer screen prompt, text message, or phone call. During the call, the security team can listen in and record the discussion to provide valuable first responder information if needed. The Amcom system includes reporting capabilities to track response times and monitor performance.
"Because we can now offer enhanced emergency communications capabilities that truly give first responders the information they need to reach 911 callers more quickly, NEC continues to advise customers such as theWit on the need for this technology," said Lou Van De Water, vice president, eastern regional sales, NEC. "theWit Hotel is an excellent example of the power that enhanced 911 can provide."
"It has been a pleasure working with theWit Hotel and seeing an organization so dedicated to providing a safe and secure environment for guests and staff," said Chris Heim, CEO, Amcom Software. "Within the hospitality industry, enhanced 911 software is critical to keeping guests safe and reducing liability and risk. Above all, it's simply the right thing to do."
About theWit Hotel
Located in the highly popular downtown Chicago Loop area, theWit hotel provides guests with superior service and comfort in a unique contemporary hotel. theWit hotel is a 29-story building which offers guests incredible views of the Chicago landscape. The hotel also prides itself in providing top-of-the-line technology, services and amenities to its guests. theWit is a Doubletree Hotel that is unlike any other. It is a place of comfort and style for business travelers, vacationers, business meetings, and social events.
About Amcom Software
Amcom Software connects people to each other and to the data they need. This helps organizations that depend on speed, accuracy, and productivity save lives, improve efficiency, and enhance effectiveness. Amcom Software's unified communications technologies include solutions for contact centers, emergency management, mobile event notification, and messaging. The company's products are used by leading organizations in healthcare, hospitality, education, business, and government. By continually developing its industry-leading technologies, Amcom Software has rapidly grown and solidified its market leadership. For more information, call 800.852.8935 or go to www.amcomsoftware.com.
About NEC Corporation of America
"Headquartered in Irving, Texas, NEC Corporation of America is a leading provider of innovative IT, network and communications products and solutions for service carriers, Fortune 1000 and SMB businesses across multiple vertical industries, including Healthcare, Government, Education and Hospitality. NEC Corporation of America delivers one of the industry's broadest portfolios of technology solutions and professional services, including unified communications, wireless, voice and data, managed services, server and storage infrastructure, optical network systems, microwave radio communications and biometric security. NEC Corporation of America is a wholly-owned subsidiary of NEC Corporation, a global technology leader with operations in 30 countries and more than $42 billion in revenues. For more information, please visit www.necam.com.
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Ron Wenaas
rwenaas@amcomsoft.com
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