Amcom Software Solution Now Rated "Avaya Compliant"

• 911 call center application is compatible with Avaya Aura™ Application Enablement Services 5.2 (AES)
• Helps organizations in higher education, government, healthcare speed response to 911 callers

MINNEAPOLIS, MN – July 15, 2010 – Amcom Software, a leading provider of unified communications solutions, today announced that its pc/psap 911 call center system is compliant with Avaya Aura™ Application Enablement Services 5.2 (AES). Avaya is a leading global provider of business communications applications, systems and services.

The pc/psap solution helps 911 call center operators field 911 calls with speed and flexibility to enable fast dispatch and assistance. The application now is compliance-tested by Avaya for compatibility with Avaya Aura AES 5.2.

"Many of our customers and prospects use Avaya technology, and achieving Avaya compliance for our offerings is of great value and reassurance to them," said Chris Heim, CEO, Amcom Software. "We are pleased that pc/psap will enable our users to take full advantage of the latest Avaya offers in a cost-effective manner."

Amcom Software is a member of the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network.

As a Platinum member of the program, Amcom Software is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.

"Development partners such as Amcom Software enable Avaya to provide new options for our customers to extend their existing communications capabilities," said Eric Rossman, vice president, Developer Relations, Avaya. "The Avaya-tested Amcom 911 call center system will give our users peace of mind that the life-saving services they provide are based soundly in proven technologies."

About Avaya

Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information please visit avaya.com. For more information on the Avaya DevConnect program, visit avaya.com/devconnect.

About Amcom Software

Amcom Software connects people to each other and to the data they need. This helps organizations that depend on speed, accuracy, and productivity save lives, improve efficiency, and enhance effectiveness. Amcom Software's unified communications technologies include solutions for contact centers, emergency management, mobile event notification, and messaging. The company's products are used by leading organizations in healthcare, hospitality, education, business, and government. By continually developing its industry-leading technologies, Amcom Software has rapidly grown and solidified its market leadership. For more information, call 800.852.8935 or go to amcomsoftware.com.

Media Inquiries:
Ron Wenaas
rwenaas@amcomsoft.com
+1 (612) 418-7077