Avera McKennan Hospital Protects Patients With Communications Solutions from Amcom Software
- Enhanced 911 system enables Avera McKennan to notify first responders of a 911 caller's exact location to speed response
- Staff also rely on Amcom call center solutions, integrated with Cisco and Siemens phone systems, to manage critical communications
MINNEAPOLIS, MN – July 26, 2011 – Amcom Software, Inc. today announced that Avera McKennan Hospital & University Health Center is raising the level of safety across its organization for patients, residents, and staff. The Sioux Falls, S.D., hospital combines Amcom's enhanced 911 (E911) system with its call center solutions to alert both the public safety answering point as well as on-site personnel when people need immediate assistance.
The Amcom E911 solution encompasses more than 10,000 phones throughout Avera's large campus. Whenever 911 is dialed, the system sends the precise location of the call—down to the building, floor, and room number—to the first responders. The hospital also uses Amcom's operator console and Web directory solutions in its busy call center, where it processes thousands of calls quickly, efficiently, and accurately. When 911 calls are placed, first responders often contact the call center en route to the facility to coordinate care. Both of these solutions are well integrated with Avera's Siemens and Cisco phone systems.
"We have a responsibility to make sure everyone throughout our campus is safe, whether they are in our hospitals, clinics, or assisted living facilities," said Jason DiMercurio, Manager of Communications & Medical Interpreters, Avera McKennan Hospital & University Health Center. "To that end, the Amcom Software solutions help us make communications faster and more accurate."
"More and more hospitals are understanding how enhanced 911 software is critical for life-saving communication," said Chris Heim, President, Amcom Software. "We're honored Avera McKennan Hospital is using our technology to keep all on their premises safe."
About Avera McKennan Hospital & University Health Center
Avera McKennan is an integrated delivery network that includes Avera McKennan Hospital & University Health Center in Sioux Falls, S.D., as well as 115 locations in more than 50 communities in four states. Our ministry, our people and our superior value distinguish Avera. We carry on the health care legacy of the Benedictine and Presentation Sisters, delivering care in an environment guided by our values of compassion, hospitality and stewardship. The Avera network has some 13,200 employees and physicians, serving more than 300 locations and 97 communities in a five-state region. Inpatient, outpatient and clinic visits totaled 2.4 million in the last fiscal year, a number equal to more than twice the population of the Avera service area. For more information about Avera McKennan, see our website at AveraMcKennan.org.
About Amcom Software
Amcom Software, a subsidiary of USA Mobility, Inc. (Nasdaq: USMO), connects people to each other and to the data they need. This helps organizations save lives with communications that are faster, more accurate, and more efficient. Amcom Software's unified communications technologies include solutions for contact centers, emergency management, mobile event notification, and messaging. The company's products are used by leading organizations in healthcare, hospitality, education, business, and government. By continually developing its industry-leading technologies, Amcom Software has rapidly grown and solidified its market leadership. For more information, call 800.852.8935 or go to amcomsoftware.com.
Media Inquiries:
Ron Wenaas
rwenaas@amcomsoft.com
+1 (612) 418-7077
