Hospitality Call Center Communications at the Sands Casino Resort Bethlehem
- Las Vegas Sands Corp. relies on Amcom solution for efficient hospitality call center operations that keep the guest experience at the forefront
- This represents the latest implementation of Amcom solutions in the Las Vegas Sands Corp. worldwide portfolio
MINNEAPOLIS, MN – July 30, 2009 – Amcom Software, Inc., today announced that it continues to work with the Las Vegas Sands Corp. (LVS) to provide mission-critical communication solutions in its well-known properties. The recently unveiled Sands Casino Resort Bethlehem in Pennsylvania leverages Amcom's hospitality-specific call center functionality to respond quickly to guest inquiries, improve productivity, reduce expenses, adhere to standard procedures, and strengthen the overall brand and guest experience.
Amcom provides the call center communications foundation for other LVS properties including the Venetian Resort-Hotel-Casino, the Palazzo Resort-Hotel-Casino, and Venezia in the U.S. Internationally, Amcom solutions are in place at the Venetian Macao Resort-Hotel, the Sands Macao, and the Cotai Strip in the People's Republic of China Special Administrative Region of Macao.
"LVS has created a world-renowned brand, and Amcom is thrilled to be one of the providers chosen to help set them apart," said Chris Heim, CEO, Amcom Software. "We look forward to integrating the resort portion of the Sands Bethlehem into the communications model in the next step of the project."
The Sands Casino Resort Bethlehem opened May 22 on the former site of the Bethlehem Steel plant. Once the second phase of the project is complete, the property will feature more than 300 luxury guest rooms, nine restaurants, 200,000 square feet of premium retail shopping, and 46,000 square feet of multi-purpose space.
Amcom is the market leader in hospitality communications with years of experience and some of the industry's best-known brands. The company stays at the forefront of mission-critical communications solutions in hospitality properties focused on providing a seamless guest experience.
About Amcom Software
Amcom Software provides technology solutions for organizations that depend on speed, accuracy, and productivity to manage mission-critical, day-to-day, emergency and event-driven communications. Amcom Software's advanced solutions for call center communications, emergency management, wireless messaging middleware, and paging infrastructure are used by thousands of leading organizations in hospitality, healthcare, education, business, and government. Amcom's recent acquisitions of Commtech Wireless and SDC Solutions, along with the additions of Xtend Communications and Telident E911 solutions, further solidify the company's market leadership.
Media Inquiries: Ron Wenaas
rwenaas@amcomsoft.com
+1 (612) 418-7077
