Eddie Bauer Protects Staff with Amcom Software's Enhanced 911 Solution
- The enhanced 911 (E911) system sends the public safety answering point the precise location of a caller, so first responders can
help faster - System in use at corporate offices in Bellevue, Wash., and Chicago
MINNEAPOLIS, MN – August 4, 2011 – Amcom Software, Inc. today announced that Eddie Bauer is protecting its employees with the help of Amcom's enhanced 911 communications system. When someone dials 911 from the retailer's offices in Bellevue, Wash., or Chicago, the Amcom solution provides both the Eddie Bauer security department and the local 911 call center with the caller's exact location, including the building, floor, and room number.
The Amcom E911 solution integrates with Eddie Bauer's phone system and covers more than 700 phones. Without the E911 system in place, first responders would know only the billing address of the organization and not a specific location within a multistory building. Such rough estimates could slow response to emergencies. But given Eddie Bauer's commitment to a safe working environment, its leaders were determined to make sure local police, fire, and paramedics received detailed information that would allow them to come quickly to the assistance of its employees.
"We take communications and security very seriously," said Tod Venema, Senior Technical Analyst, Eddie Bauer. "The Amcom system is a perfect communications safety net in case someone dials 911 and can't explain where they are."
"We are impressed with Eddie Bauer's culture of employee safety and the importance they place on critical communications," said Chris Heim, President, Amcom Software. "Enhanced 911 software is key to effective emergency response and can mean the difference between life and death."
About Eddie Bauer
Established in 1920 in Seattle, Eddie Bauer is a specialty retailer that sells sportswear, outerwear, gear and accessories for the active outdoor lifestyle. The Eddie Bauer brand is a nationally recognized brand that stands for high quality, innovation, style and customer service. Eddie Bauer products are available at approximately 349 stores throughout the United States and Canada, through catalog sales and online at www.eddiebauer.com. Eddie Bauer is proud to be named a J.D. Power 2011 Customer Service Champion and is only one of 40 companies so named in the U.S.
About Amcom Software
Amcom Software, a subsidiary of USA Mobility, Inc. (Nasdaq: USMO), connects people to each other and to the data they need. This helps organizations save lives with communications that are faster, more accurate, and more efficient. Amcom Software's unified communications technologies include solutions for contact centers, emergency management, mobile event notification, and messaging. The company's products are used by leading organizations in healthcare, hospitality, education, business, and government. By continually developing its industry-leading technologies, Amcom Software has rapidly grown and solidified its market leadership. For more information, call 800.852.8935 or go to amcomsoftware.com or find us on Twitter @AmcomSoftware.
Media Inquiries:
Ron Wenaas
rwenaas@amcomsoft.com
+1 (612) 418-7077
