White Plains Hospital to Use Amcom Solutions to Enhance Critical Communications and Patient Safety
Amcom's Web-based on-call scheduling and operator console solutions to replace manual processes, improve staff interaction
MINNEAPOLIS, MN – December 13, 2011 – Amcom Software, Inc. today announced that White Plains Hospital in White Plains, N.Y., will use Amcom MediCall Select to significantly improve communications hospital-wide. The fast-growing hospital will use the Amcom operator console and Web-based on-call scheduling solutions to automate and speed communications for external callers as well as staff. MediCall Select will also eliminate paper-based procedures for time-sensitive communications such as code calls by centralizing important instructions in an easily accessed repository within the operator console.
Amcom designed MediCall Select for community and regional hospitals that face the same critical communication requirements as larger hospitals. "Hospital communications require speed and accuracy at all times, and MediCall Select will help us achieve this," said Brian Chiodo, Director of Telecommunications, White Plains Hospital. "Not only will staff and patients benefit from improved communication capabilities, but we will also have the technology backbone in place to support our growth."
"Like many community hospitals seeking to maintain and enhance quality as they grow, White Plains Hospital is migrating to a more advanced approach to helping staff, patients, and guests interact," said Chris Heim, President, Amcom Software. "Whether a patient's family member is calling for an update, a nurse is searching for the right on-call specialist at 2 a.m., or a caller just needs directions, White Plains Hospital will be able to put the right people in touch quickly and easily. They also have the right platform in place to incorporate emerging communications technologies as needed down the road such as messaging securely to smartphones and tablets."
The functionality within MediCall Select will enable the call center staff at White Plains Hospital to maintain current contact and scheduling information for hundreds of staff members, employees, contractors and interns more efficiently. This will replace the error-prone paper-based process currently in place. On-call scheduling responsibilities, directory look-ups, and paging requests from internal staff members will also be more easily managed with MediCall Select's capabilities.
About White Plains Hospital
White Plains Hospital (WPH) is a 292-bed voluntary, not-for-profit health care organization with the primary mission of offering high quality, acute health care and preventive medical care to all people who live in, work in or visit Westchester County and its surrounding areas. Centers of Excellence include the Dickstein Cancer Treatment Center, The William & Sylvia Silberstein Neonatal & Maternity Center, The Ruth and Jerome A. Siegel Stroke Center and The Westchester Orthopedic Institute. The Hospital has the busiest Emergency Department in Westchester County, treating nearly 50,000 patients a year. White Plains Hospital is the only hospital in Westchester County licensed to perform emergency & elective angioplasty. The Hospital is a nine-time winner of the Consumer Choice Award, an honor given to the nation's top hospitals by the National Research Corporation. WPH is a member of the New York-Presbyterian Healthcare System and the Stellaris Health Network, Inc. For additional information, visit www.wphospital.org.
About Amcom Software
Amcom Software, a subsidiary of USA Mobility, Inc. (Nasdaq: USMO), connects people to each other and to the data they need. This helps organizations save lives with communications that are faster, more accurate, and more efficient. Amcom Software's unified communications technologies include solutions for contact centers, emergency management, mobile event notification, and messaging. The company's products are used by leading organizations in healthcare, hospitality, education, business, and government. By continually developing its industry-leading technologies, Amcom Software has rapidly grown and solidified its market leadership. For more information, call 800.852.8935 or go to amcomsoftware.com or find us on Twitter @AmcomSoftware.
Media Inquiries:
Mike Devine
mdevine@amcomsoft.com
+1 (952) 230-5344
