Communication Software Case Studies

Are you looking to reduce costs, improve service, or reduce response time? Browse our case study library below to find out how Amcom Software develops and supports enterprise-wide systems for organizations needing to automate, centralize and standardize mission-critical communications. The company's technology solutions support both day-to-day business operations and event-driven communications with speed, accuracy and productivity.

Healthcare

Advocate Medical Group (Call Center Recording and Quality Management)
Improving customer service through MediaSTAR call recording and monitoring capabilities

American Medical Response – AMR (911 Call Center Software)
Solution to run multiple county 911 systems and ambulance dispatch center

Atlantic Health Systems (Operator Console, Speech Recognition, Web-Based Directory)
Implementing a solution for comprehensive call handling

Banner Health (Operator Console and Web-Based Directory)
Banner identifies how they reduced call center costs and improved efficiencies

Bendigo Health (Mobile Event Notification)
Improving patient care, staff safety and organizational effectiveness with advanced wireless communications

Carolinas HealthCare System (Operator Console)
TeleHealth Solutions uses MediCall to support Carolinas HealthCare System’s mission-critical communications

Catholic Health (Operator Console)
Smart Console 4.5 helps four-campus hospital system overhaul messaging process and improve patient response

Cleveland Clinic (Operator Console, Speech Recognition, Web-Based Directory)
Providing top-notch care with advanced mission-critical communications

Coffs Harbour Hospital (Mobile Event Notification)
Amcom Messenger improves care by linking alerts from nurse call, duress, security, fire, and building management systems to mobile staff carrying wireless telephony

Community Behavioral Health (Operator Console and Speech Recognition)
Amcom Speech and IntelliDesk reduce wait times and improve customer service

Duke University Health System (Operator Console)
The Duke University communications center web-enables their CTI system utilizing an Oracle database to share information throughout the enterprise

East Texas Medical Center (Operator Console)
Building an enterprise-wide, blended agent call center

Greenslopes Private Hospital (Mobile Event Notification)
Amcom Messenger seamlessly integrates with nurse call, duress and patient monitoring / telemetry systems to alert staff quickly of critical situations

Gundersen Lutheran Health System (Emergency Notification)
Emergency notification system to save lives

Gundersen Lutheran Health System (Web-Based Directory)
Gundersen reduces total labor time required to maintain on-call schedules by approximately 140 hours per month

Hunterdon Medical Center (On-Demand Call Recording)
Compliance a concern

Indiana University Health (Emergency Notification)
e.Notify provides leading Indiana hospital network with effective emergency notification

IU Health Goshen Hospital (Emergency Notification)
e.Notify helps heart attack victims receive life-saving treatment faster

Lahey Clinic (Speech Recognition)
Learn how Lahey reduced their call volume using speech recognition

Leveraging Communication Center Consolidation (Operator Console)
Emory University and Banner Health leverage communication center consolidation to cure overhead pain

LifeBridge Health (Operator Console and Web-Based Directory)
Baltimore hospital network improves performance with IntelliDesk and IntelliWeb

MASCO Services (Operator Console)
Contact center handling multiple healthcare facilities

Nemours - A Children's Health System (Operator Console and Web-Based Directory)
Communications improving quality of care and patient safety

Orlando Regional Healthcare (Operator Console and Web-Based Directory)
60 percent of Orlando Regional's one million annual pages have been off loaded from operators and are now sent directly by physicians and medical staff via IVR and Smart Web paging

Peninsula Regional Health System (Operator Console and Web-Based Directory)
Discover how Peninsula maintains exceptional messaging capabilities

Regina Qu'Appelle Health Region (Emergency Notification)
Large healthcare system speeds 911 caller response and emergency call handling with e.Notify

Southern New Hampshire Health System (Operator Console, Speech Recognition, Web-Based Directory)
Hospital cuts costs and improves service with speech recognition and call center automation solutions

Swedish American Health System (Speech Recognition)
Swedish decreases their average hold time by more than 50 percent and their average speed of answer decreases from 60 seconds to 20 seconds

Aged Care/Senior Living

Bethany Christian Care (Mobile Event Notification)
Improving resident safety and care with Amcom's mobile event notification system

Lynden Aged Care (Mobile Event Notification)
Amcom Messenger helps improve resident and staff satisfaction as well as staff efficiency

Ozcare (Mobile Event Notification)
Ozcare enhances communications and improves responsiveness and safety in its aged care facilities

Government

City of Newark, New Jersey (911 Call Center Software)
Highlights the Amcom public safety answering point solution

Fort Stewart / Hunter Army Airfield (Speech Recognition)
Keeping in touch with the folks back home

Granite County, Montana (911 Call Center Software)
Reduced response time with VOIP network and pc/psap solution

Harris County, Texas (Operator Console)
Harris County Texas Contact Center Relies on AnswerPro to Provide Residents With Fast Answers to Their Question

Hot Springs County, Wyoming (911 Call Center Software)
Improved response time and accuracy with cutting-edge PSAP technology

US Army (Speech Recognition)
U.S. Army Conus installs advanced voice communications system

Hospitality

ACCOR Group (Mobile Event Notification)
Global hotel group enables world-class service through advanced communications technology

Foxwoods Resort Casino (Enhanced 911)
Protecting staff and guests with enhanced 911

The Peninsula Hotels (Mobile Event Notification)
Amcom Messenger helps The Peninsula Hotels integrate alerts from its fire panel, building management system, property management system, and others to staff's mobile devices.

Planet Hollywood Resort and Casino (Operator Console and Web-Based Directory)
State-of-the-art call center consolidation technology

The Yachts of Seabourn (Mobile Event Notification)
Ensuring seamless staff communications with advanced messaging

Corporate

Oracle Corporation (Operator Console and Speech Recognition)
Oracle increases customer services using speech recognition

Skadden, Arps, Slate, Meagher & Flom LLP and Affiliates (Operator Console)
Eliminating paper directories and staff inefficiency

Education

Cornell University (911 Call Center Software)
pc/psap helps on-campus police department ensure safety for
students, faculty, visitors, and staff with efficient 911 call handling

Mesquite Independent School District (Enhanced 911)
Improving safety district-wide with Amcom enhanced 911

San Diego State University (Speech Recognition)
Freeing operators for callers needing in-depth assistance

University of Alabama at Birmingham (Operator Console and Web-Based Directory)
UAB reduces on-call schedule maintenance from two days to 30 minutes

University of California Berkeley (911 Call Center Software)
Improved campus safety with E911 and 911 call center software