Industry White Papers for Mission-Critical Communications

We have developed a series of industry-specific white papers that review the impact of our products in the field. To receive a paper, please fill out the simple form found using each link below. You will receive immediate feedback to your inquiry.

Hospitals

Ten Predictions for 2012 on Smartphones in Hospitals
Learn what our panel of experts believes will happen with smartphone use in hospitals during 2012. This includes predictions about new ways to use smartphones, security issues, and more.

Nine Tips to Bring Order to Hospital Communications Chaos
Discover how all the technology and information in hospitals can be meaningless unless it is received by the right person in a timely manner. Learn tips to connect your hospital's islands of information for the good of patient care and staff efficiency.

Eight Reasons Texting (SMS) Is Unacceptable for Critical Hospital Communications
Learn why using SMS or email for critical messaging today is a risky proposition, especially when compared to smartphone application messaging options available today.

Industry Survey Results: Critical Healthcare Messaging on Smartphones and Tablets
We surveyed more than 600 healthcare organizations about the use of smartphones and tablets in critical communications. Discover key findings in a summary of the results.

Six Things Hospitals Need to Know About Supporting the Adoption of Smartphones
Learn what to consider when deciding how to add smartphones alongside other devices in a hospital.

Navigating The Grant Process For Your Hospital's Emergency Notification System
Learn how hospitals that have successfully procured public grant money for an emergency/incident management system went about the process.

Six Ways Leading Hospitals Use Unified Communications to Improve Patient Care, Safety, and Satisfaction
Discover how unified communications enable hospitals to transform information sharing by automating and streamlining the way people, devices, and systems interact.

Six Ways Postponing Your Communication Software Project is Putting Your Hospital at Risk
Discover how improvements in your mission-critical communications infrastructure are essential, and why it’s important to secure the proper backing to get these software projects approved by your management team.

Enhanced 911: Why Your Workplace May Be at Risk Without It
Gain an understanding of what Enhanced 911 (E911) is and what your organization can do to provide a safe environment for staff and guests.

Six Lessons Learned as Hospitals Journey to Smartphone Utopia
Learn what hospitals have discovered as they incorporate smartphones into their existing communications infrastructure.

Five Key Points Hospitals Need to Make in Building an Effective Business Case for a Call Quality Management Suite
Contact center recording improves customer service by enabling agent calls to be monitored and scored, revealing training needs. Learn how to justify this type of system based on the value it provides.

Five Reasons Top Hospitals are Changing the Way They Connect Nursing Communications Technology
Improve patient care and safety, while increasing nurse job satisfaction, by improving communications.

Five Best Practices in Communication Center Automation for Hospitals
Achieve higher productivity through changes to your communication centers using five key strategies.

Getting Hospital Call Center Software Projects Approved
Find out how to gain management support for your software project.

Effective Web-based Communications in Hospitals
Hospital Web-based scheduling systems are the most efficient approach to hospital communications.

Gauging the ROI Case for Consolidated Communications Center Technologies
This white paper identifies the best technologies to maximize communications center return on investment (ROI).

Writing an RFP for Communication Center Automation in Hospital Environments
RFPs provide a rare opportunity to study your communications center operations in a more detailed, methodical and insightful manner.

Getting Right with the Joint Commission: Improve Patient Safety with Emergency Communications
Learn more about Joint Commission standards in regards to communications technology.

Who Dialed 911 and What Is Their Exact Location?
This paper describes Enhanced 911 (E911), trends in emergency management software, and key features to consider when selecting software to protect your organization.

Pandemic Planning White Paper
This white paper focuses on appropriate pandemic preparations for hospitals, with reliance on the World Health Organization's (WHO) recommendations.

Higher Education

Four Critical Components of Managing Emergency Communications on Campus
This white paper addresses the four components that a campus should have in place to address communications and safety.

Who Dialed 911 and What Is Their Exact Location?
This paper describes the Enhanced 911 (E911) topic, trends in emergency management software, and key features to consider when selecting software to protect your organization.

Emergency Management Software: Benefits of an Integrated Approach
This white paper discusses the need for a comprehensive emergency management suite and provides tips to steer you in the right direction to support your emergency management requirements.

Hotels and Resorts

Four Ways to Achieve Superior Guest Service Via a Best-in-Class Communication System
To ensure each guest has the ultimate guest experience, you need to continuously look for ways to provide superior guest service and maintain your competitive advantage.

Emergency Management Software: Benefits of an Integrated Approach
This white paper discusses the need for a comprehensive emergency management suite and provides tips to steer you in the right direction to support your emergency management requirements.

Who Dialed 911 and What Is Their Exact Location?
This paper describes Enhanced 911 (E911), trends in emergency management software, and key features to consider when selecting software to protect your organization.

Corporate

Who Dialed 911 and What Is Their Exact Location?
This paper describes Enhanced 911 (E911), trends in emergency management software, and key features to consider when selecting software to protect your organization.

Emergency Management Software: Benefits of an Integrated Approach
This white paper discusses the need for a comprehensive emergency management suite and provides tips to steer you in the right direction to support your emergency management requirements.

Government

Who Dialed 911 and What Is Their Exact Location?
This paper describes Enhanced 911 (E911), trends in emergency management software, and key features to consider when selecting software to protect your organization.

Emergency Management Software: Benefits of an Integrated Approach
This white paper discusses the need for a comprehensive emergency management suite and provides tips to steer you in the right direction to support your emergency management requirements.

Industrial and Manufacturing

Who Dialed 911 and What Is Their Exact Location?
This paper describes Enhanced 911 (E911), trends in emergency management software, and key features to consider when selecting software to protect your organization.

Emergency Management Software: Benefits of an Integrated Approach
This white paper discusses the need for a comprehensive emergency management suite and provides tips to steer you in the right direction to support your emergency management requirements.