911 Call Center Solutions by Amcom Software
Telecom-based safety solutions continue to protect millions of people across the United States. When it comes to emergency call systems, every second counts. Safety officials must be empowered with the tools and information they need to respond to any emergency that arises by working within a rock-solid communications infrastructure. Many lives depend on the capabilities of the technology in place.
The ability to field emergency calls quickly
The latest public safety answering point (PSAP) technology runs on personal computers and utilizes existing PBX or CENTREX telephone systems, creating an emergency communication system that gives 911 call takers the speed and flexibility to field emergency calls.
Municipal and campus PSAPs should expect the following from their workstations:
- Integration with existing PBX or CENTREX telephone system for additional, proprietary or specialized ANI and ALI controllers.
- Accelerated emergency response time—a more efficient PSAP that provides more accurate and faster emergency dispatching to the proper agencies translates to better service to members of the community.
- Consolidated call taker functions—Using PBX or CENTREX ACD functions or other switching configurations, call takers can be centralized or decentralized on the same pc/psap system network, allowing for customer-specific configurations.
- Ability to operate through Windows on a PC—by using such a familiar interface, call takers makes such an important task incredibly simple.
- Ability to interface with other vital systems, such as CAD, mapping or network time clocks.
- Department of Defense accreditation and JITC certification underscore security and reliability.
fast, easy and integrated
Amcom's 911 call center software pc/psap™ provides a state-of-the-art, dependable and innovative solution. It’s flexible enough to incorporate your future needs, yet reliable enough to handle your most important function—answering and dispatching 911 calls.
Learn more about Amcom’s enhanced 911 solutions, which pinpoint a 911 caller’s exact location and pass it along to the 911 call center/public safety answering point (PSAP).
Download the Amcom pc/psap brochure
Learn how Amcom 911 public safety customers are achieving success with this solution:
American Medical Response (AMR)
Cornell University
City of Newark, New Jersey
Granite County, Montana
Hot Springs County, Wyoming
University of California Berkeley
To find out how easy it is to integrate Amcom pc/psap with your existing PBX or CENTREX system, contact Sales for a product demonstration.
