Call Accounting
Call Accounting Software Details Phone Usage
Many organizations need to know all call activity from particular phones or individuals, especially when precise bill-back records are required. This includes logging calls with an embedded date, time, and call duration. Other organizations need to track unexplained, recurring expenditures relating to phone usage. Unmonitored phone usage can lead to international and long-distance personal calls, as well as excessive holds and call durations that result in poor perceptions of customer service.
Amcom Eclipse: Call Accounting Made Easy
Call accounting provides a wealth of information about every call being made and received by your organization. The Amcom™ Eclipse™ system helps you make sense of this information. It provides reporting and monitoring tools that deliver a number of benefits, such as insight to employee telephone usage and bill-back information. Eclipse is the ideal tool for any organization interested in discovering the true cost of doing business and getting a better handle on the usage of your organization’s most valuable asset: employee time.
Key Features of Amcom Eclipse:
- Apply call accounting on a selective basis to individuals or groups based on role
- Log calls with an embedded date, time, and call duration
- Search all logs by agent, position, call duration, date, or time
Eclipse can help you learn:
- Who's calling whom—and from where?
- How long calls last, or how many calls are being made
- Whether customers are being placed on hold for too long
- How quickly inbound calls are answered
- Exactly what sort of calls are being made on unrestricted phones in common areas (i.e., personal international or long-distance calls)
- Whether you have modems installed in areas where they aren't required
Download a datasheet about Eclipse
Download a datasheet about Eclipse on the Cisco® platform
