On-Demand Call Recording

Expanding the Possibilities of Call Recording in Your Organization

Many organizations today use some form of call recording in their call centers for managing quality assurance. However, this technology is often overlooked as having few applications outside the operator group—and something that is perhaps cost-prohibitive and obtrusive for others in the organization.

However, with the need to keep track of important details both at the office and while on the go, the uses for call recording have expanded beyond the call center. There are endless reasons for recording selected phone calls, ranging from documenting oral agreements, to relaying complicated technical information, to having a simple memory aid in lieu of taking notes.

Consider These On-Demand Call Recording Scenarios

The ability to record your call makes situations like these easier to manage.

• Imagine being on the phone with a customer and struggling to answer her detailed technical questions. You need to deliver the information to an engineer for assistance.
• Perhaps you’re in an airport while on a conference call and unable to take notes while rushing through security.
• What if several key members of your team are unable to attend a conference call about a new procedural requirement, and you’d like to make the meeting available as a podcast?

Call CapSure: Mobile, On-Demand Call Recording for Improved Communication

Amcom Software has developed Call CapSure™, a system for recording phone calls on demand at a fraction of the cost of most call logging systems. Call CapSure allows the recording, documentation, archival, and email delivery of call content from any phone, anywhere, at any time.

Call CapSure empowers staff members outside the call center to record calls on demand. The advent of the mobile workforce has introduced a new concept in telecommunications: the portable phone call. Because wireless devices have enabled business to take place just about anywhere, Call CapSure is particularly useful for those on the go. Mobile recording enables your team to transition the workday seamlessly from the office to the road.

While on a call with Susan, Mike decides to record their discussion and conferences in Call CapSure. The system knows the request came from Mike’s extension, and associates it with the right email address. When the call is complete, the audio is sent to Mike’s email as a .wav file attachment.

Key Features

• Integrated PBX enhancement
• On-demand mobile call recording from any phone
• Easy call sharing and archival
• Introduces new applications to old technology

Customer Case Study: Learn how Hunterdon Medical Center uses Call CapSure to ensure compliance.

Contact Sales today for a product demonstration or for more information.