Speech Recognition
We needed our operators available to answer calls from patients and other callers outside the hospital. Smart Speech enabled us to significantly reduce our call volume and increase our customer satisfaction.
Lisa Guarino, Lahey Clinic
Speech recognition technology acts as an automated call attendant, enabling your organization to process routine phone requests including directory assistance, messaging and paging—independently of a live operator and with more ease of use than touchtone software.
Speech recognition brings a more user-friendly experience by enabling callers to speak or connect with a live operator rather than key in their responses. For organizations planning an automated portion of internal and external calls, this is an easy and affordable way to get started and can easily scale to meet the needs of your communication center.
Increase productivity and ROI
Amcom can help manage your call volume while improving productivity and professionalism. The system directories can be integrated with existing communication center software, enabling use of a single database for combined operator, web, and speech-enabled directory functions.
- Link paging and scheduling systems to automate call resolution
- Handle a higher call volume in less time with fewer resources
improve professionalism
- Automate paging and messaging functions with the Meet Me Paging feature, reducing errors
- Alleviate operator stress and burden and improve morale
Leverage Ongoing Tuning to Ensure calls are connected properly
Amcom Speech Services™ delivers complete support and tuning for your speech recognition system based on continually updated data about how users are interacting with the system. A specially trained team of speech experts monitors your system on a daily basis, correcting the root cause of failed calls to ensure callers are connected to the right person without frustration or operator assistance. Download a PDF to learn more.
Read about how deployed soldiers stay in touch with the Amcom Smart Speech Morale Call System.
Why do customers use Amcom?
Download PDF case studies to learn how Amcom speech recognition customers are achieving success:
Atlantic Health Systems
Lahey Clinic
Swedish American Health System
San Diego State University
University of Maine
University of New Hampshire
Leading corporations and organizations are already using Amcom Software's call attendant software solutions. Contact Sales for a product demonstration or for more information.
