Amcom Messenger (formerly BASEPage)

A Communications Hub for enterprise Connectivity and Fast Response

Communication is key to responsiveness, and responsiveness is critical to providing superior guest service. Amcom Messenger helps ensure our communication is seamless—so we can continue to deliver the exceptional service for which our hotels have always been known.

Desmond WongOperational Systems Manager, Peninsula Hotels

The Commtech Wireless division of Amcom Software is proud to bring you Amcom Messenger™, the evolution of our highly successful BASEPage and BASEPage 2000 paging and messaging platform. Amcom Messenger is an intelligent middleware application that connects critical information from third-party systems to mobile staff carrying wireless communication devices. This solution creates an enterprise-wide hub for the management, prioritisation, and response to key events across the entire organisation.

Amcom Messenger gives organisations the ability to send messages to the right people based on pre-defined rules suited to the needs of their facility. This includes the capability to configure escalated communication paths whenever necessary. It also means you can manage devices easily and allocate staff appropriately to further maximise efficiencies within the working environment. Ultimately, the ability to reach mobile team members within seconds improves overall workflow, staff productivity, and the comfort and safety of everyone in the facility.

Amcom Messenger Speeds Response to Key Events and Alerts Across Many Industries

Not only does our staff love the Amcom Messenger solution, but so do the residents because they get to spend more time with the nurses.

Ann TurnbullCEO of Lynden Aged Care

Providing the functionality that enables quick response

Alarm filtering: Establish rules that direct the right alarms to the right staff members to eliminate the overload caused by receiving unnecessary information throughout the day. Filtering also means off-duty staff aren’t bothered by updates that don’t occur during their shift.
Assignment client: Assign particular devices to staff for receipt of the various third-party system notifications linked to Amcom Messenger. This ensures that updates are sent to the right person based on his or her role and communication device preferences.
Integration to your communication devices: Whether your organisation uses in-building wireless phones, LED signs, voice communication badges, pagers, smartphones, or even all of them in the same facility, ensure staff receive alarms and updates on the appropriate devices at all times. Amcom Messenger has proven interoperability with virtually all communication output devices.
Integrated messaging using industry-standard methods for common alarm/input standards-based systems:

HL7 healthcare scenario - Link systems such as lab results, radiology results, medication management, and messaging from patient care device aggregators to staff’s wireless devices for fast information updates. Amcom Software is an active participant in the IHE (Integrating the Healthcare Enterprise North America), whose main goal is to ensure standardisation of clinical systems in the acute care environment.

Staff Assignment in Commtech Messenger

Staff assignment screen: View staff assignments by shift, including secondary and tertiary personnel who will receive message updates.

Ensuring Security and Ease of Administration

Greenslopes strives for superior patient care and excellence while focusing on quality systems, and Amcom Messenger fits in very nicely.

Steve MorlandBiomedical Technical Officer
Greenslopes Private Hospital

Consolidated configuration platform: Leverage a single system for configuring all of your messaging needs, eliminating the need to go back and forth to manage the same information in multiple systems.
User-configured access and filtering by role: Ensure users see only what they need to based on their role/department. Advanced filtering means fewer broad-based alerts go to people who don’t need to receive them.
Forward-looking interfaces for advanced messaging support: Plan for the future with an extensible system that can grow with your organisation as new devices and systems are required. You won’t have to forklift your entire messaging strategy every time something changes.
Integration with the full Amcom Software suite: As the leader in unified communications, Amcom Software offers organisations a broad suite of integrated solutions. In addition to Amcom Messenger, this spans communications tools for contact center management, Web-based employee directories, on-call scheduling, emergency and incident management, smartphone and tablet messaging, and paging.

Enterprise-Ready Architecture

High reliability and scalability mean less downtime, you won’t suffer from slow response, and you won’t outgrow the system
Highly scalable system architecture, supporting extensibility and redundancy
VMware-compliant
Multi-user, IP-based messaging platform operating under Microsoft® Windows®
Client software is browser-based and has no need for fat clients on machines

Working with the Leader in Mission-Critical Communications

Amcom Messenger is field-proven and in use at more than 1,000 locations worldwide
Amcom Software is committed to working with a wide array of device vendors, always adding new integrations
Amcom Messenger is a strategic focus for Amcom Software and thus receives R&D support for product enhancement
Full suite for mission-critical communications
24/7/365 in-house support
Proven implementation methodology
Multi-award-winning technology
Comprehensive training - onsite and classroom

Additional materials about Amcom Messenger

PDF Download the Amcom Messenger Healthcare Brochure
PDF Download the Amcom Messenger Datasheet

The management team is very pleased with how smoothly our communications flow. Amcom Messenger is an integral part of the way we do business and helps us in our mission to continually strengthen patient care and safety.

Ken MealeNetwork Physical Resources Manager
Coffs Harbour Hospital, NSW, Australia