Amcom Software and Cisco

Amcom and Cisco Deliver Unified Communications to the Healthcare Industry

Today, hospitals are increasingly looking to implement Cisco technologies to support mission-critical communications and patient safety. Amcom and Cisco have worked together for many years to help healthcare leaders save lives, improve efficiency, and reduce costs.

Amcom Software and Cisco at a GlanceDownload Now

Amcom Products Complete Cisco Certification: The latest versions of the Amcom operator console applications have successfully completed interoperability testing with Cisco Unified Communications Manager (CUCM) version 9.1, Cisco Unified Contact Center Express version 9.0, and Cisco Unified Contact Center Enterprise version 9.0.

Amcom Messenger Middleware: FDA 510(k) clearance. Learn more. You can also see a Cisco rep demonstrating Amcom Messenger on Cisco phones during HIMSS in this video.

To learn more about Amcom's relationship with Cisco and our Cisco Channel Program, please contact our Alliances team:

Amcom and Cisco partner to deliver:


The Amcom Solution in Cisco Healthcare Environments

The Amcom Solution for Cisco Hospitals

Web-Based On-Call Scheduling

Enable qualified users to log on anywhere, anytime to the Web-based directory to perform a variety of important updates, manage scheduling, send messages, and perform directory searches. Users can access these systems via any Web browser, and the on-call scheduling function can be distributed to various departments, freeing call center operators to focus on more in-depth customer service initiatives. Learn more

Emergency Notification

Rally teams quickly by sending messages to a specified group on each person's Cisco® or other mobile device.The ability to track responses and escalate messages to others reduces confusion and speeds response. Learn more

Connecting Monitoring System Alerts to Mobile Devices via Clinical Alerting Middleware

Connect virtually all crucial alert systems, including nurse call, fire, security, patient monitoring, and building management, to mobile staff via their wireless communication devices. In addition to Cisco® Wi-Fi phones, these devices can include smartphones, pagers, and more. The ability to reach mobile team members within seconds of an alert improves overall workflow, staff productivity, and the comfort and safety of everyone in your facility. In addition, Amcom's middleware has FDA 510(k) clearance. Learn more

Secure Texting

Leverage smartphones and Cisco Wi-Fi phones alongside pagers for messaging (including code calls), allowing staff to carry a single device for all communications where appropriate. Phones can access the full directory of accurate contact information, send messages to smartphones and other devices, and ensure critical communications are logged—all with security, traceability, and reliability in mind. Create a closed loop of communications through delivery receipts and active acknowledgements, free-form text responses, and a full audit trail. Available for Cisco Cius® wireless IP phones as well as Apple®, BlackBerry®, and Android® smartphones and tablets. Learn more

Critical Test Results Management

Automate and streamline the process of delivering critical test results and lab alerts to the right clinicians to help ensure patient safety. Closed-loop communications enable Radiology and Lab personnel to spend less time tracking down doctors and more time interpreting results. This solution has achieved FDA 510(k) clearance as a class II medical device. Learn more: for Radiology or for the Lab.

Call Center communications

The Amcom Software suite of contact center, sometimes referred to as operator services, solutions enables operators to connect staff and external callers in a way that is accurate, fast, reliable, and professional. Learn more

  • Learn how the Amcom Eclipse™ call accounting solution brings a wealth of eye-opening call center statistics to light in concert with the Cisco Unified Communications Manager platform. Download the datasheet.
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