Commtech Wireless — A Division of Amcom Software

Our Roots in Australia

Commtech Wireless was established in 1992 in Perth, Western Australia. From this head office, 7,000+ alarm integration and messaging solutions have been delivered via a global distributor model to facilities in 53 countries. Leading organisations and groups within healthcare, hospitality, gaming, industry, mining & resources, government and the public sector have come to rely daily on Commtech Wireless solutions for the purpose of linking their many disparate third-party systems and notifying staff of key events in real time.

Going Global

A success story which has since blossomed from our inception, the business became international in 2001 with the opening of our designated USA office in Florida. In 2007 Commtech Wireless expanded into Europe with the opening of our first designated European arm, now located in London. With satellite offices in South Africa and Asia, we also provide support to 2,000+ partners globally.

Amcom Software Acquires Commtech Wireless

In 2008, Amcom Software purchased Commtech Wireless. Amcom is a USA-based provider of mission-critical communications solutions. Amcom Software is a market leader in its space for healthcare, hospitality, education, government, and industry solutions. Through the unification of these two amazing success stories, Amcom Software has expanded the traditional scope of Commtech Wireless’ offerings, introducing a vast range of exciting solutions to the APAC market.

Together, we are dedicated to continuing to build the value we can bring to all of our partners and clients within this region.

A Full Suite of Mission-Critical Communications Software With Australia-Based Support

Amcom Software offers Australian organisations the Commtech line of integrated alarm management middleware and paging hardware in addition to a full suite of mission-critical communication solutions. Regardless of the mobile devices your staff uses or the systems infrastructure you have in place, Amcom Software can enable shared communications that improve efficiency, safety, and care.

Solutions Include:

Integrated Alarm Management Middleware
Paging: Infrastructure and Devices
Pocket Pagers
Operator Console
Web-Based Directory
Mass Notification and Incident Communications
Onsite 000 Notification

Product Portfolio

Integrated Alarm Management: Commtech Messenger

This client/server application binds together information from multiple disparate systems and directs messages to wireless devices. Commtech Messenger is an enterprise-grade messaging system that represents the evolution of our renouned BASEPage paging system. Typically, the inputs are from systems such as nurse call, fire, security, security, building management, etc. Commtech Messenger provides fast, reliable dispatch of critical messages to pagers, cellular phones, wireless telephone handsets, email, and wireless display boards. Learn More

Integrated Alarm Management: Fusion Series

A scalable, modular messaging system developed to cater to the under-represented market between desktop paging and high-level software messaging systems. The Fusion Series is a scalable, modular approach to messaging. The Fusion Series comprises of a number of modules that provide alarm monitoring, Interactive Voice Response (IVR), Quad Band GSM/CDMA SMS (Text) Messaging, and a range of protocol convertors.

The INTELPage units in the Fusion Series range, with several units of varying transmission power (5W to 100W) can be used with POCSAG receivers that remain in close proximity to the transmitter, all the way up to the creation of a national paging network. Learn More

Operator Console: IntelliDesk

Provide operators with exactly the right information needed to process calls at their computers, with just a few keystrokes. IntelliDesk ensures efficient operations through screen-based interactive functions, including automatic displays of incoming calls, single-button call transfers, conferencing, and speed dialing. Operators can perform directory searches, paging, and messaging quickly and accurately, while features such as pre-recorded greetings ensure that calls are handled professionally while operator fatigue is minimized. Download Brochure

Web-Based Directory: IntelliWeb

Keep personnel and scheduling information current by allowing users to log on anywhere, anytime to perform a variety of important updates, do scheduling, send messages, and perform directory searches. Expand your system’s capabilities beyond your operator group, allowing the call center to focus on offering better customer service or other revenue-driving activities as internal ‘dial 0’ calls are reduced. Download Brochure

Speech Recognition: IntelliSpeech

Enable your organization to process routine phone requests including directory assistance, messaging, and paging—independent of live operators and with more ease-of-use than touchtone menus. Incoming calls are answered by a pleasant virtual operator, combining state-of-the-art technology with a human touch. With an automated attendant that handles naturally spoken requests, calls can be processed for as little as one-twelfth the cost of operator-assisted calls. This frees your operators to handle more complex tasks and provide the highest level of customer support. Download Brochure

Incident Communications/Mass Notification: e.Notify

Amcom mass notification and incident management solutions provide you with the flexibility meet varied requirements.Solutions range from simple notifications to a pre-defined or dynamic group to sophisticated incident notification, response, and collaboration. You’ll be able to deliver the right information to the right people at the right time for any critical event. Download Brochure

Patient Appointment Reminders

Reduce the number of appointments patients miss, eliminate staff time to make reminder calls, and maximize doctors’ time without the hassles and expense of mailing reminder cards. Include patient-specific reminder items, such as not eating or drinking past a certain hour. Track recipient responses and protect patient privacy. Download Brochure

Onsite Notification of 000 emergency calls

Direct onsite safety personnel to a caller’s exact location, ensuring speed, accuracy, safety, and reliability. Reassure employees, customers, and guests that your organisation is taking the ethical steps to help maintain a safe working environment. Maintain an onsite database listing of telephone and mobile devices to provide onsite safety personnel with the location of emergency callers. Onsite security can receive real-time notification of 000 events, allowing them to assist local police, fire or medical personnel, handle traffic, or help protect others in the area. Learn More

Pagers

Commtech Wireless has deployed more than 300,000 pagers over the past decade and offers a wide range of POCSAG & FLEX pagers from tone-only and numeric pagers to the alphanumeric, Bravo and 7900 pagers. In addition, we carry a range of intrinsically safe and ATEX-approved pagers for use in hazardous environments. Learn More

Contact Sales to find out how Amcom Software could help streamline your communications.