Normal Business Hours Support:
U.S. and EMEA — Monday through Friday from 7:00 a.m. to 5:00 p.m. (CST)
Asia-Pacific — Monday through Friday from 8:30 a.m. to 5:00 p.m. (Western Australia, GMT +8)
After Hours Support:
24 hours a day, 7 days a week, 365 days per year
Submitting Support Tickets
Submit Tickets Via Phone to Your Primary Support Center
Each Amcom Software customer is assigned a Primary Support Center during their project. At the end of the project the customer will participate in a conference call with their project manager and the transition liaison at which point, you will be transitioned to your Primary Support Center for assistance with any issues, questions or assistance requests.
If you do not know your primary support center, please call 800.852.8935.
- Asia-Pacific Support Center — 1 800 0167 19 (toll free within Australia) or
+61 8 6240 0000 (if calling from outside Australia)
*Note for those in Asia-Pacific: Your customer support PIN code is required to access premium support (24/7/365). - EMEA Support Center — +45 70 27 8710
- Minnesota Support Center — 888.797.7487
- New Hampshire Support Center — 800.732.6907
- New York Support Center — 212.951.7670
Submit Tickets Via Amcom Software's Customer Web Portal
Access the customer web portal here to submit a ticket.
Submit Tickets Via Email
Email wwtechnicalsupport@amcomsoft.com to submit a ticket.
(Note: only contacts listed in our help desk system are able to submit tickets via email)