Amcom Software
Integrate. Automate. Communicate.
Enhanced 911 (E911)
Someone Dialed 911. But What’s The Exact Location Of That Person?
Knowing where an emergency 911 call originates is crucial to effective emergency response. In many cases, when an individual dials 911 within a large facility, the information that is passed to a 911 answering point frequently contains only the billing address of the facility and NOT the exact location (e.g., building 222, room 416) of where the call originated. Additionally, the local emergency or security personnel may not even be notified that a 911 call has occurred until the first responders have arrived, losing valuable time where they could be of aid.
protect people by fielding 911 calls with speed and accuracy
When lives are at stake, speed, accuracy, and reliability are critical. Best-in-class organizations employ Enhanced 911 tools to speed emergency personnel to the exact caller location. Amcom's solutions allow for automatic updates to the public location database (ALI), including moves, additions, and other changes within your facility so the location of the person is always up to date.
comply with regulations
Many states have regulations that require this type of system for organizations. Amcom partners with you to help you interpret current and pending regulations and make sure your organization is compliant.
GET ON-SITE SECURITY INVOLVED WITH PASSIVE MONITORING
Enterprise Alert features for the passive monitoring of a 911 call, which allows a security officer to listen to a 911 call in progress and monitor in real time the interaction between the victim caller and the 911 call taker. This enables security to react to a situation in progress to offer immediate help, to handle crowd control, or direct Emergency First Responders as needed.
MANAGE VOIP CALLS
As more organizations use voice over Internet protocol (VoIP) telephony, it has become imperative to track and manage 911 calls throughout the networks. Amcom’s Enterprise Alert not only tracks dynamic IP end points, but also provides local notification and updates that information to the public ALI database to present the PSAP with the most current information.
the best technology
The latest enhanced 911 and public safety technology provides:
- Software that alerts call takers to the exact location for fast, accurate dispatching of emergency response personnel.
- Centralized control center enabling emergency response personnel to issue mass emergency notification using a variety of notification methods.
Leading organizations rely on Amcom Software solutions to manage 911 calls with speed and accuracy. Contact Sales for a product demonstration or for more information.