Communications Software for State and Local Organizations
Many federal, state and local agencies require the highest standards in systems and processes throughout their organizations to achieve secure communications. Amcom provides these organizations with a central communications platform to support both day-to-day and event-driven communications with speed, accuracy, and efficiency.
Fielding Emergency Calls Quickly and Accurately
Amcom enables more accurate and faster emergency dispatching by giving your public safety answering point (PSAP) call takers the speed and flexibility to field emergency calls. The Amcom solution is flexible enough to incorporate new requirements as they arise, yet highly reliable to handle the critical task of answering and dispatching 911 calls. Learn more about 911 call center solutions*.
Many Amcom Solutions are JITC-Certified
Increasing Safety for Staff and Visitors
Currently, the phone systems of many large facilities transmit only the main billing phone number to the 911 answering point—not the 911 caller’s exact phone number and precise location (building, floor, room). Amcom’s enhanced 911 (E911) solutions make sure the exact location of the 911 call—not just the billing address—is passed to a 911 answering point (PSAP). This kind of reliable, automatic transfer of information will help you provide vital, lifesaving details and notify the appropriate onsite personnel that an emergency call is in progress. Learn more about Amcom’s enhanced 911 solution.
Improving Productivity with Contact Center Solutions
Amcom’s operator console* provides contact center operators with the right information to process your mission-critical calls efficiently, while providing a complete audit trail of communications, including the exact time messages are delivered, received, and read. Additionally, expand your system’s capabilities beyond your operator group by offering an alternative method by which directory information can be accessed with a secure Web-based directory*. Keep personnel information current by allowing authorized users to log on anywhere, anytime to perform a variety of important updates, manage on-call scheduling, send messages, and perform directory searches. Learn more about Amcom’s contact center solutions.
Benefit from Amcom's JITC Certification
Amcom contact center, call recording and quality management, emergency notification*, and 911 call center solutions have passed the rigorous JITC certification process, ensuring unmatched reliability and security capabilities. You can rest assured that information passing through the system will not be compromised.