Hospitality

IS YOUR GUEST EXPERIENCE BETTER THAN YOUR COMPETITORS?
WOULD YOU SAVE MONEY WITH A CENTRAL ATTENDANT FOR MULTIPLE LOCATIONS?

make the ultimate guest experience a competitive advantage

You are in the business to provide the ultimate guest experience. When your guests place a call to your call center, they want the right information provided in a quick and friendly manner.

powerful information at operator's fingertips

Amcom's XpressDesk connects real time with your existing property management system (PMS) to provide a host of additional, personalized guest services integrated with the guestroom telephone set. XpressDesk gives central call operators access to extensive guest and staff information and provides your guests premium services that can include dining menus, wake-up, or weather forecasts.

YOUR SINGLE HUB OF INFORMATION

Many properties in the hospitality industry recognize the inefficiency of having operators reference multiple systems simply to provide information to a guest. XpressDesk solves this. By compiling information from disparate systems and paper directories into one, simple solution, XpressDesk lets operators answer a dizzying array of questions – quickly and professionally.

CUT INTERNAL CALLS WITH WEB-BASED, SELF-SERVICE PORTAL

Many hospitality customers take advantage of Amcom's Web-based, self-service portals to allow internal staff to make updates and perform searches without interrupting the call center. This allows operators in the call center to focus primarily on your guests. These systems are highly intuitive and allow your teammates to do their own directory look-ups, messaging and paging.

gain efficiency and cost savings through consolidation

These advanced guest services can be made available to all your properties through centralized call answering, which can also result in significant cost savings. Our extensive experience with consolidations in the hospitality industry will make your conversion simple and painless.

BEST IN CLASS PARTNER WITH AMCOM

Many of the top hospitality organizations in the world don't settle for the basic features that their phone systems offer. Instead, they have partnered with Amcom to improve guest service. Amcom is the leader in this field with:

• Unparalleled experience integrating with many different property management systems (PMS).
• Advanced customer-facing solutions, like capabilities for guest messaging and wake up.
• Decades of experience in centralizing call center operations.

To find out how to gain a competitive advantage, Contact Sales before the competition does.

Solutions Include:

Amcom XpressDesk™
Amcom WebXchange

• Healthcare
• Hospitality
• Government
• Corporate
• Higher Education