Rady Children's Hospital Selects Amcom Software for Unified Communications
- Unified communications solutions to link once-disparate contact center operations, on-call scheduling, and staff messaging
- Integration with Cisco phones is key to maximizing efficiency of staff communications
MINNEAPOLIS, MN – March 9, 2010 – Amcom Software, Inc., today announced that it is working with Rady Children's Hospital to implement unified communications solutions to support information sharing throughout its facilities. The San Diego-based hospital will leverage Amcom solutions for contact center operations, on-call scheduling, and staff messaging in concert with its Cisco PBX and phones. At the heart of the project is Rady Children's goal of enhancing the patient experience through more seamless communications among staff, patients, and their families.
"The children and families who enter our facilities every day trust us to provide the best possible care. An effective communications blueprint is essential to our ability to achieve this," said Albert Oriol, CIO, Rady Children's Hospital. "Amcom's unified communications solutions will allow us to serve our patients' needs best with a more nimble staff and the ability to incorporate changes in the way we need to communicate over time."
Rady Children's selected the Amcom system as the communications lynchpin for its new acute care pavilion opening later this year. The organization is replacing a system that constrained its ability to communicate efficiently. Going forward, Rady Children's will rely on Amcom solutions site-wide to achieve a common, centralized framework that hinges on automation and interconnected applications to eliminate the difficulties of managing separate systems.
"We're pleased to be part of Rady Children's vision for the future of patient care and safety across their facilities," said Chris Heim, CEO, Amcom Software. "Amcom has worked with many well-known children's hospitals such as Rady to ensure the right communications reach the right staff members at all times. Our proven ability to integrate our solutions with Cisco phones will simplify these staff interactions."
About Rady Children's Hospital
Rady Children's Hospital is a 261-bed pediatric care facility providing the largest source of comprehensive pediatric medical services in San Diego, Southern Riverside, and Imperial counties. As the sole hospital in the San Diego area dedicated exclusively to pediatric healthcare, Rady Children's is the region's only designated pediatric trauma center. Rady Children's has a 54-bed Pediatric Critical Care unit and a 38-bed Neonatal Intensive care unit, along with the only comprehensive pediatric Cancer Care Center in San Diego. In 2001, Rady Children's formed a partnership with the University of California-San Diego to unify pediatric patient care, research, education, and community service programs.
About Amcom Software
Amcom Software provides technology solutions for organizations that depend on speed, accuracy, and productivity to manage mission-critical, day-to-day, emergency and event-driven communications. Amcom Software's advanced solutions for contact center communications, emergency management, mobile event notification, and paging infrastructure are used by thousands of leading organizations in healthcare, hospitality, education, business, and government. By continually developing its industry-leading technology solutions and strengthening its offerings via the acquisitions of Xtend Communications, Telident E911 solutions, Commtech Wireless and SDC Solutions, Amcom has rapidly grown and solidified its market leadership. For more information, call 800.852.8935 or go to www.amcomsoftware.com.
Media Inquiries:
Ron Wenaas
rwenaas@amcomsoft.com
+1 (612) 418-7077
