Amcom Software's MediaSTAR Receives Department of Defense Accreditation
- Amcom's ongoing investment in seeking accreditation represents continued effort to provide solutions with unmatched security and reliability
- MediaSTAR helps contact centers improve the quality of caller service by recording all calls and continually evaluating operator performance to detect training needs
MINNEAPOLIS, MN – May 11, 2010 – Amcom Software, Inc., today announced that its MediaSTAR contact center recording and quality management system has received Joint Interoperability Test Command (JITC) certification and is now listed under the Department of Defense's Unified Capabilities Approved Products List. This encompasses Information Assurance (IA) Accreditation from the Defense IA/Security Accreditation Working Group (DSAWG) and Interoperability Certification (IOC) from the Joint Staff (JS). This accreditation means MediaSTAR provides the highest levels of security and interoperability as required by the U.S. Government and the U.S. Military.
MediaSTAR enables military bases to record all calls going in and out of their contact center to improve service for internal and external callers. This is possible through quality management tools such as real-time audio monitoring and line status. MediaSTAR is invaluable for training operators on particular skills as well as having a repository to store all call recordings where they can be reviewed and used for security, legal, and compliance requirements.
"This accreditation for MediaSTAR has incredible benefits for organizations within the government and beyond," said Chris Heim, CEO, Amcom Software. "We're extremely pleased that this valuable product has passed this meticulous level of scrutiny to ensure system reliability in addition to unmatched security for the communications involved."
To qualify for IOC and IA approval, Amcom Software completed rigorous federal government testing and compliance processes under real-life conditions. Part of this testing is an evaluation of security through an assessment of potential vulnerabilities. According to JITC, their system tests national security and IT systems to show they have the ability to provide and accept data, information, materials and services; including both the technical exchange of information and the end-to-end operational effectiveness of that exchange. JITC serves the Defense Information Systems Agency, combatant commands, the Department of Defense and other federal agencies, allies, coalition partners and commercial vendors.
In addition to MediaSTAR, several other Amcom solutions have received IA/IOC certification:
- Amcom Smart Console operator console with computer-telephony
integration (CTI) - Smart Web online directory and on-call scheduling
- Smart Speech voice-based directory and morale calls
- e.Notify incident management communications
About Amcom Software
Amcom Software connects people to each other and to the data they need. This helps organizations that depend on speed, accuracy, and productivity save lives, improve efficiency, and enhance effectiveness. Amcom Software's unified communications technologies include solutions for contact centers, emergency management, mobile event notification, and messaging. The company's products are used by leading organizations in healthcare, hospitality, education, business, and government. By continually developing its industry-leading technologies, Amcom Software has rapidly grown and solidified its market leadership. For more information, call 800.852.8935 or go to www.amcomsoftware.com.
Media Inquiries:
Ron Wenaas
rwenaas@amcomsoft.com
+1 (612) 418-7077
