UCLA Addresses Patient Safety with Amcom Software
Automated mission-critical Communications Improve Reliability
Minneapolis, MN - June 12, 2007 - Amcom Software announced today that one of the highest ranking hospitals in the country has selected its products to improve call center performance and reliability. Rated among the top five in "America's Best Hospitals" report published annually hospitals by US News and World Report magazine, the University of California Los Angles (UCLA), attributes Amcom Software's mission-critical communication solutions as a key factor in improving patient safety. Benefits include improvements in operator performance, service, reliability and emergency response.
"By extending critical information to the web, we've been able to alleviate critical bottlenecks in our call centers while giving our entire staff access to real-time critical information."
Sergio Gallegos, UCLA
Amcom Software provides mission-critical communication solutions to over 70-percent of the top-ranked hospitals. With hundreds of customers and thousands of facilities using its products, Amcom Software applications touch 7.5 million people each day. Available products and services include a PC based intelligent console application, a voice recognition system, a web-based self-service portal and an event and emergency management solution.
UCLA recently completed the roll-out of Amcom's entire product suite within a very short time frame. With the launch of Amcom's Smart Web, the entire UCLA medical staff will have direct access to personnel information and on-call schedules as well as the ability to update status changes and exceptions of availability.
"By extending critical information to the web, we've been able to alleviate critical bottlenecks in our call centers while giving our entire staff access to real-time critical information," said Sergio Gallegos, Communications Director from UCLA. "As a result, we have significantly reduced the total number of calls processed and decreased our physical labor hours as much as 400 hours per month, equating to about $85,000 a year."
University of California Los Angeles
Since opening its doors in 1955, UCLA Medical Center has consistently been a healthcare innovator and has been ranked number one in the West by U.S. News and World Report's annual survey of "America's Best Hospitals" for 17 years in a row. More than 300,000 people from Los Angeles, from across the country, and from around the world come to UCLA Medical Center each year to receive care from some of the world's best healthcare providers. More than 120 UCLA physicians are cited in The Best Doctors in America, which is based on an extensive poll of thousands of medical specialists.
Amcom Software
Amcom Software provides mission-critical communications technology solutions for organizations that depend on speed, accuracy, and productivity to support day-to-day business continuity and event-driven communications. Amcom's open technology, standards-based solutions are used by more than 400 blue-chip companies in healthcare, education, finance, utilities and government agencies. Amcom customers include Intel Corporation, Duke University, Cedars Sinai Medical Center, Memorial Sloan-Kettering Cancer Center, U.S. Department of the Army, Yale University, and Stanford University Medical Center.
Media Contact: Ron Wenaas
612.418.7077
