Amcom Software
Integrate. Automate. Communicate.
Amcom Software Introduces
New WebXchange Platform
New User Interface, Enhanced Functionality and .NET Framework Are Key Improvements
MINNEAPOLIS – July 8, 2008 – Amcom Software, the leader in mission-critical communications software, today introduced Amcom WebXchange 7.0, the latest version of its platform for directory, paging and on-call scheduling. The new version of WebXchange features a completely redesigned user interface that takes all the functionality of earlier versions of WebXchange to new levels, making it easier for individuals across entire organizations to perform directory searches, send email and pager messages and manage staff schedules.
Organizations with large staff scheduling challenges, such as those in the healthcare and hospitality industries, are quickly finding that a browser-based, self-service scheduling platform is the preferred alternative to sending "scratchpad scheduling" updates and changes to their already overloaded call centers. "When customers try the online, calendar-format scheduling tools in WebXchange, we don't think they'll want to return to their old ways of handling things," said Amcom product manager, Gerard Shallo. "It's so much easier to manage schedules, they'll have a hard time believing they ever got along without it."
"People have always appreciated the functionality of WebXchange and this upgrade will bring the application to a new level of usefulness and simplicity," continued Shallo. "Our product development focus groups have been very excited about its clean, intuitive look and ease-of-use. We've completely transformed WebXchange using the .NET platform, which also enables us to significantly enhance the stability of our web applications and helps us quickly develop and add new features to meet the requirements of this market."
"The online tools in WebXchange are clearly the preferred solution to complex scheduling problems," concluded Shallo. "Many of our customers are already using web-enabled scheduling and communications. The new version of WebXchange expands and simplifies those capabilities so organizations can more easily allow self-service beyond the call-center group, allowing that staff to focus on enhanced customer service or other revenue-driving activities for their organizations."
"WebXchange 7.0 is the culmination of the ongoing development process we've put in place to serve all Amcom customers, with the combined expertise of our New York and Minneapolis-based product teams," said Amcom CEO, Chris Heim. "This is the first major upgrade we've made to an XTEND platform product since our merger and it's an indication of our continued full support for all of the Amcom, XTEND and Telident E9-1-1 products, including regular releases of new features as we develop them."
About Amcom Software
Amcom Software provides technology solutions for organizations that depend on speed, accuracy, and productivity to manage mission-critical, day-to-day, emergency and event-driven communications. Amcom's advanced solutions are used by more than 1,400 leading corporations and organizations in healthcare, education, hospitality and government. With the recent additions of XTEND Communications and Telident E911 solutions, the company further solidified its market leadership with the combined companies' committed employees, broad expertise across several distinct markets, strong technologies and growing client base. For more information, call (800) 852-8935 or go to www.amcomsoftware.com.
Media Contact: Ron Wenaas
rwenaas@amcomsoft.com
612.418.7077