Amcom Software
Integrate. Automate. Communicate.
911 Public Safety
is your 911 call center running on outdated technology?
Could it improve with simple mouse-clicks or touch-screen commands?
When it comes to critical 911 call center operations, every second counts. The latest public safety answer point (PSAP) technology runs on personal computers and utilizes existing PBX or CENTREX telephone systems, giving 911 call takers the speed and flexibility to field emergency calls.
Municipal and campus PSAPs should expect the following from their workstations:
- Integration with existing PBX or CENTREX telephone system for additional, proprietary or specialized ANI and ALI controllers.
- Accelerated emergency response time – a more efficient PSAP that provides more accurate and faster emergency dispatching to the proper agencies translates to better service to members of the community.
- Consolidated call taker functions – Using PBX or CENTREX ACD functions or other switching configurations, call takers can be centralized or decentralized on the same pc/psap system network, allowing for customer-specific configurations.
- Ability to operate through Windows on a PC – by using such a familiar interface, call takers makes such an important task incredibly simple.
- Ability to interface with other vital systems, such as CAD, mapping or network time clocks.
fast, easy and integrated
Amcom's pc/PSAP™ 911 solution provides a state-of-the art, dependable and innovative solution. It’s flexible enough to handle your future needs, yet reliable enough to handle your most important function – answering and dispatching 911 calls.
To find out how easy it is to intergrate Amcom pc/PSAP™ with your existing PBX or CENTREX system, Contact Sales for a product demonstration.