Healthcare
New! PinnacleHealth (Clinical Alerting)
Discover how sending alerts from patient monitoring, nurse call, ventilator, and bed management systems directly to the right staff members speeds patient response and provides a quieter, healing environment.
New! The Ottawa Hospital (Secure Smartphone Texting)
Enabling fast, secure texting among staff
Advocate Medical Group (Call Center Recording and Quality Management)
Improving customer service through MediaSTAR call recording and monitoring capabilities
American Medical Response – AMR (911 Dispatcher Software)
Solution to run multiple county 911 systems and ambulance dispatch center
Atlantic Health Systems (Operator Console, Speech Recognition, Web-Based Directory)
Implementing a solution for comprehensive call handling
Banner Health System (Operator Console and Web-Based Directory)
Banner identifies how they reduced call center costs and improved efficiencies
Bendigo Health (Clinical Alerting)
Improving patient care, staff safety and organizational effectiveness with advanced wireless communications
Carolinas HealthCare System (Operator Console)
TeleHealth Solutions uses MediCall to support Carolinas HealthCare System’s mission-critical communications
Catholic Health (Operator Console)
Smart Console 4.5 helps four-campus hospital system overhaul messaging process and improve patient response
Cleveland Clinic (Operator Console, Speech Recognition, Web-Based Directory)
Providing top-notch care with advanced mission-critical communications
Clinical Mobility Case Studies
Learn how Bay Area Hospital, Emory Healthcare, Kosair Children's Hospital, St. Michael's Hospital, and WakeMed are using technology to help mobile clinicians communicate better every day.
Coffs Harbour Hospital (Clinical Alerting and Facility Alarm Monitoring)
Amcom Messenger improves care by linking alerts from nurse call, duress, security, fire, and building management systems to mobile staff carrying wireless telephony
Community Behavioral Health (Operator Console and Speech Recognition)
Amcom Speech and IntelliDesk reduce wait times and improve customer service
Duke University Health System (Operator Console and Web-Based Directory)
The Duke University communications center web-enables their CTI system utilizing an Oracle database to share information throughout the enterprise
East Texas Medical Center (Operator Console)
Building an enterprise-wide, blended agent call center
Greenslopes Private Hospital (Clinical Alerting)
Amcom Messenger seamlessly integrates with nurse call, duress and patient monitoring / telemetry systems to alert staff quickly of critical situations
Gundersen Lutheran Health System (Emergency Notification)
Emergency notification system to save lives
Gundersen Lutheran Health System (Web-Based Directory)
Gundersen reduces total labor time required to maintain on-call schedules by approximately 140 hours per month
Hunterdon Medical Center (Call Recording)
Better managing compliance with on-demand call recording
Indiana University Health (Emergency Notification)
e.Notify provides leading Indiana hospital network with effective emergency notification
IU Health Goshen Hospital (Incident Management)
e.Notify helps heart attack victims receive life-saving treatment faster with Goshen's 68-minute average door-to-balloon treatment time
Lahey Clinic (Speech Recognition)
Learn how Lahey reduced their call volume using speech recognition
Leveraging Communication Center Consolidation (Operator Console)
Emory University and Banner Health leverage communication center consolidation to cure overhead pain
LifeBridge Health (Operator Console and Web-Based Directory)
Baltimore hospital network improves performance with IntelliDesk and IntelliWeb
MASCO Services (Operator Console)
Contact center handling multiple healthcare facilities
Nemours - A Children's Health System (Operator Console and Web-Based Directory)
Communications improving quality of care and patient safety
Orlando Regional Healthcare (Operator Console and Web-Based Directory)
60 percent of Orlando Regional's one million annual pages have been off loaded from operators and are now sent directly by physicians and medical staff via IVR and Smart Web paging
Peninsula Regional Health System (Operator Console and Web-Based Directory)
Discover how Peninsula maintains exceptional messaging capabilities
Regina Qu'Appelle Health Region (Emergency Notification)
Large healthcare system speeds 911 caller response and emergency call handling with e.Notify
Southern New Hampshire Health System (Operator Console, Speech Recognition, Web-Based Directory)
Hospital cuts costs and improves service with speech recognition and call center automation solutions
SwedishAmerican Health System (Speech Recognition)
SwedishAmerican Health System decreases their average hold time by more than 50 percent and their average speed of answer decreases from 60 seconds to 20 seconds
Tuomey Healthcare (Critical Test Results Management)
Hospital speeds ED patient discharge times, relays critical and normal test results to physicians faster, and helps patients deal with incidental findings.
Western Cape Department of Health (Clinical Alerting)
Modernizing Communications with Amcom Messenger
Aged Care/Senior Living
Bethany Christian Care (Clinical Alerting)
Improving resident safety and care with Amcom's mobile event notification system
Lynden Aged Care (Clinical Alerting)
Amcom Messenger helps improve resident and staff satisfaction as well as staff efficiency
Ozcare (Clinical Alerting)
Ozcare enhances communications and improves responsiveness and safety in its aged care facilities
Government
City of Newark, New Jersey (911 Call Center Dispatcher Software)
Highlights the Amcom public safety answering point solution
Fort Stewart / Hunter Army Airfield (Speech Recognition)
Keeping in touch with the folks back home
Granite County, Montana (911 Call Center Dispatcher Software)
Reduced response time with VOIP network and pc/psap solution
Harris County, Texas (Operator Console)
Harris County Texas Contact Center Relies on AnswerPro to Provide Residents With Fast Answers to Their Question
Hot Springs County, Wyoming (911 Call Center Dispatcher Software)
Improved response time and accuracy with cutting-edge PSAP technology
US Army (Speech Recognition)
U.S. Army Conus installs advanced voice communications system
Hospitality
ACCOR Group (Alarm Monitoring)
Global hotel group enables world-class service through advanced communications technology
Foxwoods Resort Casino (Enhanced 911)
Protecting staff and guests with enhanced 911
The Peninsula Hotels (Alarm Monitoring)
Amcom Messenger helps The Peninsula Hotels integrate alerts from its fire panel, building management system, property management system, and others to staff's mobile devices.
Planet Hollywood Resort and Casino (Operator Console and Web-Based Directory)
State-of-the-art call center consolidation technology
The Yachts of Seabourn (Alarm Monitoring)
Ensuring seamless staff communications with advanced messaging
Corporate
Oracle Corporation (Operator Console and Speech Recognition)
Oracle increases customer services using speech recognition
Skadden, Arps, Slate, Meagher & Flom LLP and Affiliates (Operator Console)
Eliminating paper directories and staff inefficiency
Education
Cornell University (911 Call Center Dispatcher Software)
pc/psap helps on-campus police department ensure safety for
students, faculty, visitors, and staff with efficient 911 call handling
Mesquite Independent School District (Enhanced 911)
Improving safety district-wide with Amcom enhanced 911
San Diego State University (Speech Recognition)
Freeing operators for callers needing in-depth assistance
University of Alabama at Birmingham (Operator Console and Web-Based Directory)
UAB reduces on-call schedule maintenance from two days to 30 minutes
University of California Berkeley (911 Call Center Dispatcher Software)
Improved campus safety with E911 and 911 call center software