Industry Case Studies for Mission-Critical Communications

Are you looking to reduce costs, improve service, or reduce response time? Browse our case study library below to find out how Amcom Software develops and supports enterprise-wide systems for organizations needing to automate, centralize and standardize mission-critical communications. The company's technology solutions support both day-to-day business operations and event-driven communications with speed, accuracy and productivity.

Healthcare

American Medical Response - AMR (911 Public Safety Solution)
Solution to run multiple county 911 systems and ambulance dispatch center

Banner Health System (Operator Console and Web-Based Directory Solutions)
Banner identifies how they reduced call center costs and improved efficiencies

Catholic Health (Operator Console Solution)
Smart Console 4.5 helps four-campus hospital system overhaul messaging process and improve patient response

Duke University Health System (Operator Console Solution)
The Duke University communications center web-enables their CTI system utilizing an Oracle database to share information throughout the enterprise

Coffs Harbour Hospital (Wireless Messaging and Alarms Management Solution)
Commtech Messenger helps staff provide enhanced levels of patient care through efficient communications

Goshen General Hospital (Emergency Notification Solution)
e.Notify helps heart attack victims receive life-saving treatment faster

Gundersen Lutheran Health System (Emergency Notification Solution)
Emergency notification system to save lives

Gundersen Lutheran Health System (Web-Based Directory Solution)
Gundersen reduces total labor time required to maintain on-call schedules by approximately 140 hours per month

Hunterdon Medical Center (On-Demand Call Recording Solution)
Compliance a concern

Lahey Clinic (Speech Recognition Solution)
Learn how Lahey reduced their call volume using speech recognition

Leveraging Communication Center Consolidation (Operator Console Solution)
Emory University and Banner Health leverage communication center consolidation to cure overhead pain

MASCO Services (Operator Console Solution)
Contact center handling multiple healthcare facilities

Memorial Hospital (Operator Console Solution)
Memorial Hospital reduce manual processes and improves productivity

Orlando Regional Healthcare (Operator Console and Web-Based Directory Solutions)
60 percent of Orlando Regional's one million annual pages have been off loaded from operators and are now sent directly by physicians and medical staff via IVR and Smart Web paging

Peninsula Regional Health System (Operator Console and Web-Based Directory Solutions)
Discover how Peninsula maintains exceptional messaging capabilities

Regina Qu'Appelle Health Region (Operator Console and Emergency Notification Solutions)
Large healthcare system speeds 911 caller response and emergency call handling with Smart Console and e.Notify

Swedish American Health System (Speech Recognition Solution)
Swedish decreases their average hold time by more than 50 percent and their average speed of answer decreases from 60 seconds to 20 seconds

Government

City of Newark, New Jersey (911 Public Safety Solution)
Highlights the Amcom public safety answering point solution

Fort Stewart / Hunter Army Airfield (Speech Recognition Solution)
Keeping in touch with the folks back home

Granite County, Montana (911 Public Safety Solution)
Reduced response time with VOIP network and pc/psap solution

Hot Springs County, Wyoming (911 Public Safety Solution)
Improved response time and accuracy with cutting-edge PSAP technology

US Army (Speech Recognition Solution)
U.S. Army Conus installs advanced voice communications system

Hospitality

Caesars Palace (Operator Console and Web-Based Directory Solutions)
Guest satisfaction improvement with state-of-the-art call center technology

Foxwoods Resort Casino (Enhanced 911 Solution)
Protecting staff and guests with enhanced 911 (E911)

Planet Hollywood Resort and Casino (Operator Console and Web-Based Directory Solutions)
State-of-the-art call center consolidation technology

Corporate

Oracle Corporation (Operator Console and Speech Recognition Solutions)
Oracle increases customer services using speech recognition

Education

Santa Ana Unified School District (Mass Notification Solution)
Custom features used to notify parents and staff district-wide

University of Alabama at Birmingham (Operator Console and Web-Based Directory Solutions)
UAB reduces on-call schedule maintenance from two days to 30 minutes