Case Studies

Are you looking to reduce costs, improve service, or reduce response time? Browse our case study library below to find out how Amcom Software develops and supports enterprise-wide systems for organizations needing to automate, centralize and standardize mission-critical communications. The company's technology solutions support both day-to-day business operations and event-driven communications with speed, accuracy and productivity.

Hospitality

• Planet Hollywood Resort and Casino
  State-of-the-art call center consolidation technology
• Caesars Palace
  Guest satisfaction improvement with state-of-the-art call center technology

Government

• City of Newark, New Jersey
  Highlights the Amcom public safety answering point solution
• Hot Springs County, Wyoming
  Improved response time and accuracy with cutting edge PSAP technology
• Granite County, Montana
  Reduced response time with VOIP network and PC/PSAP solution
• US Army

• Fort Stewart / Hunter Army Airfield

Education

• Santa Ana Unified School District
  Custom features used to notify parents and staff district-wide
• University of Alabama at Birmingham
  UAB reduces on-call schedule maintenance from two days to 30 minutes

Corporate

• Oracle Corporation
  Oracle increases customer services using speech recognition

Healthcare

• MASCO Services
  Contact center handling multiple healthcare facilities
• Hunterdon Medical Center
  Compliance a concern
• American Medical Response (AMR)
  Solution to run multiple county 911 systems and ambulance dispatch center

• Banner Health System
  Banner identifies how they reduced call center costs and improved efficiencies
• Leveraging Communication Center Consolidation
  Emory University and Banner Health leverage communication center consolidation to cure overhead pain
• Gundersen Lutheran Health System - e.Notify
  Emergency notification system to save lives
• Gundersen Lutheran Health System - Smart Web
  Gundersen reduces total labor time required to maintain on-call schedules by approximately 140 hours per month
• Memorial Hospital
  Memorial Hospital reduce manual processes and improves productivity
• Orlando Regional Healthcare
  60-percent of Orlando Regional's one million annual pages have been off loaded from operators and are now sent directly by physicians and medical staff via IVR and Smart Web paging
• Peninsula Regional Health System
  Discover how Peninsula maintains exceptional messaging capabilities
• Lahey Clinic
  Learn how Lahey reduced their call volume using Speech Recognition
• Duke University Health System
  The Duke University communications center web-enables their CTI system utilizing an Oracle database to share information throughout the enterprise
• Swedish American Health System
  Swedish decreases their average hold time by more than 50-percent and their average speed of answer decreases from 60 seconds to 20 seconds