Industry White Papers for Mission-Critical Communications
We have developed a series of industry-specific white papers that review the impact of our products in the field. To receive a paper, please fill out the simple form found using each link below.
Hospitals
Getting Right With the Joint Commission
Acting quickly on critical results has been part of the Joint Commission's annual goals since 2005. So why has this goal been less successfully implemented? Explore caregiver communications within our proposed Hospital Communication Bill of Rights, including critical test results reporting, and look at how to address some of the common challenges with the help of modern-day technology.
The Evolving Role of Operators in a Healthcare Call Center
Learn how some call centers are becoming profit centers, what new skills future operators will need, and why the call center remains the center of hospital communications.
The Role of Mobility Strategies in Healthcare: Survey Results
Nearly 300 healthcare organizations were surveyed to better understand how hospitals are implementing mobility strategies and what topics they identify as important to consider. This paper examines the top three topics and discusses solution ideas.
Five Reasons Your Hospital Can’t Afford to Postpone a Critical Test Results Management System
Poor communications about patients' critical and normal test results can have detrimental effects in many areas of the hospital. Learn how traceable, closed-loop communications improve how staff work and more.
Five Ways Instant Communications Among Doctors Benefit Your Entire Hospital
Learn how improving doctors' ability to coordinate care through well-routed communication requests boosts patient safety, raises staff satisfaction levels, and helps the healthcare system achieve greater efficiency overall.
Nine Tips to Bring Order to Hospital Communications Chaos
Discover how all the technology and information in hospitals can be meaningless unless it is received by the right person in a timely manner. Learn tips to connect your hospital's islands of information for the good of patient care and staff efficiency.
Eight Reasons Texting (SMS) Is Unacceptable for Critical Hospital Communications
Learn why using SMS or email for critical messaging today is a risky proposition, especially when compared to smartphone application messaging options available today.
Industry Survey Results: Critical Healthcare Messaging on Smartphones and Tablets
We surveyed more than 600 healthcare organizations about the use of smartphones and tablets in critical communications. Discover key findings in a summary of the results.
Enhanced 911: Why Your Workplace May Be at Risk Without It
Gain an understanding of what Enhanced 911 (E911) is and what your organization can do to provide a safe environment for staff and guests.
Six Lessons Learned About Hospital Smartphone Integration
Learn what hospitals have discovered as they incorporate smartphones into their existing communications infrastructure.
Five Key Points Hospitals Need to Make in Building an Effective Business Case for a Call Quality Management Suite
Contact center recording improves customer service by enabling agent calls to be monitored and scored, revealing training needs. Learn how to justify this type of system based on the value it provides.
Five Reasons Top Hospitals are Changing the Way They Connect Nursing Communications Technology
Improve patient care and safety, while increasing nurse job satisfaction, by improving communications.
Who Dialed 911 and What Is Their Exact Location?
This paper describes Enhanced 911 (E911), trends in emergency management software, and key features to consider when selecting software to protect your organization.
Higher Education
Who Dialed 911 and What Is Their Exact Location?
This paper describes the Enhanced 911 (E911) topic, trends in emergency management software, and key features to consider when selecting software to protect your organization.
Hotels and Resorts
Four Ways to Achieve Superior Guest Service Via a Best-in-Class Communication System
To ensure each guest has the ultimate guest experience, you need to continuously look for ways to provide superior guest service and maintain your competitive advantage.
Who Dialed 911 and What Is Their Exact Location?
This paper describes Enhanced 911 (E911), trends in emergency management software, and key features to consider when selecting software to protect your organization.
Corporate
Who Dialed 911 and What Is Their Exact Location?
This paper describes Enhanced 911 (E911), trends in emergency management software, and key features to consider when selecting software to protect your organization.
Government
Who Dialed 911 and What Is Their Exact Location?
This paper describes Enhanced 911 (E911), trends in emergency management software, and key features to consider when selecting software to protect your organization.
Industrial and Manufacturing
Who Dialed 911 and What Is Their Exact Location?
This paper describes Enhanced 911 (E911), trends in emergency management software, and key features to consider when selecting software to protect your organization.