Managing On-Call Schedules and Online Directories

When personnel and schedule information is inaccurate or not readily accessible, critical pages can go to the wrong person or to the wrong place—an office e-mail account instead of an after-hours pager. At best, this may cause inefficiencies. At worst, this may be life threatening if communications do not go through.

But keeping personnel and scheduling information updated when you have thousands of staff—employees, contractors, interns—takes more time and resources than you may have. Leading organizations use a self-service web portal from Amcom Software to keep this kind of information current. These systems enable qualified users to log on anywhere, anytime to perform a variety of important updates, manage scheduling, send messages, and perform directory searches. And because users can access these systems via any web browser, you are alleviating your call center operators from these tasks and allowing them to focus on more on customers.

As a constantly changing organization with 8,000 names in our database and 300 on-call groups, we require a standard system, training, and processes for consistency and growth. The result is a completely reliable and scalable infrastructure that supports the needs of the entire organization.

Bert Stubbs, Stanford University

Employee Directory Updates And On Call Schedules Made Simple

Any member of your broad team with the proper login information can make updates. This helps create an enterprise with accurate, up-to-date information and communications preferences. Additionally, large enterprises such as major universities or hospital systems can have hundreds of departments or entities that need to manage on-call scheduling for their staff. Amcom's Web-based solutions allows easy creation and updates of on-call calendars.

Self-Service

Members can serve themselves with access to a central accurate source of information. They can perform lookup searches by name, department name, extension number, e-mail address, pager ID, specialty, location or any other label. They are empowered to send individual and group messages or pages. And in organizations with after-hours needs, users gain instant access to reliable staff availability. These Amcom systems eliminate your need to print directories; it's all online.