Attendant Console for operator Services

Increase Operator Productivity — get Rid of the Three-Ring Binders and Sticky Note Clutter

Your call center team will answer more calls in less time because the Amcom attendant console, sometimes referred to as an operator console, provides the right information to help them process calls faster. Operators take advantage of simple, configurable on-screen buttons to perform tasks. Since the attendant console integrates tightly with telephone systems, operators can process tasks such as call transfers, paging, conferencing, and speed dialing, without having to remove their hands from the keyboard.

The operator console provides a single digital view of all the information an operator needs. No longer do operators need to look at several different systems to find all the necessary information or search through paper-based documents for contact information in case of an emergency or even for general messaging. Amcom pulls information from all relevant sources including ERP, HR and clinical systems. Information access is efficient and always based upon up-to-date information. This is especially important for time-critical situations because consoles integrate with Amcom's incident management software to ensure messages reach the right people quickly and accurately.

Improve Customer Service

Amcom's console solutions empower operators to process calls and pages quickly and accurately, providing callers with a higher level of customer service. Many organizations also enjoy better customer service with the streamlined paging and messaging that the Amcom solutions provide. Many Amcom customers have improved their operations and caller service by using operator consoles in their hospital contact center operations.

Reduce expenses

Amcom has extensive experience in centralizing call centers and increasing healthcare interoperability—even those in multiple states with varying systems. By using the operator console, organizations are better suited to manage call volume with fewer resources. In addition, you can cut costs by consolidating your call center operations from multiple locations to one.

Used by the Best

The majority of U.S. News and World Report's "Honor Roll Hospitals" manage on-call schedules, streamline communications and improve patient safety with the help of Amcom solutions. 

Best-in-class organizations recognize that information must be relayed accurately and quickly in their call centers. They leverage Amcom's industry-leading software to enable hospital call center staff to respond more quickly, be more productive, reduce expenses, adhere to standard processes, and improve customer service. Amcom's console solutions direct the operator through important tasks with easy-to-use screens that include all the necessary information to process communications efficiently and effectively.

Multimedia Resources:

View a video demonstration to learn more about how Amcom's console solutions work.

Watch a short clip of Amcom's operator console in action at Carolinas HealthCare System.

Download PDF Case Studies to Learn how Amcom console customers are achieving success:

Atlantic Health Systems
Banner Health
Banner Health (call center consolidation)
Carolinas HealthCare System
Catholic Health
Duke University Health System
East Texas Medical Center
Emory University (call center consolidation)
Harris County, Texas
MASCO Services
Oracle Corporation
Orlando Regional Healthcare
Peninsula Regional Health System
Planet Hollywood Resort and Casino
Skadden, Arps, Slate, Meagher & Flom LLP and Affiliates
University of Alabama at Birmingham

 

Leading organizations are using Amcom Software for improved efficiency and customer service. Contact Sales today to see how easy it is to implement Amcom Software.