Writing a request for proposal, or RFP, represents the first step in the important process of defining what your institution’s communications center requires in the future.
Although RFPs are mainly considered a tool for letting vendors know what technology solutions your health care facility desires – and requires – they also provide a rare opportunity to study your communications center operations in a more detailed, methodical and insightful
manner. New technology may, in fact, spur process improvements that lead to more cost efficient and effective communications center management. Making an RFP a catalyst for change rather than just a paper document for vendors to peruse should be among your primary goals.
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